• Full time Customer Service with administration duties, Camberwell
• $32.81 per hour plus super with generous Not for Profit salary packaging
• Passion to work in a supportive community culture & career development

About Access Health and Community

With a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day. Access Health and Community has recently announced the exploration of a merger with Inspiro. Our organisations have a long history of partnering together to improve health and wellbeing for our communities. We believe that a merger will be a significant and positive step for the delivery of services to our communities and provide opportunities for our people.

We are seeking a full-time customer service professional who has exceptional interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment. This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt welcome in greeting our clients at Camcare. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support to the team.

What you will be doing

Key Responsibilities

• Assist clients to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Maintaining petty cash float, and collection and acquittal of financial donations
• Support with the collection, sorting and stocking of in kind donations

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have; Key Selection Criteria

• A passion to deliver an exceptional customer service engagement with all customers
• Engaging warm personality with the ability to quickly build rapport
• Emotional intelligence
• Organised with strong attention to detail Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical, Iris or Titanium
• Customer Service training from hospitality and telecoms desirable

Access Health and Community Culture and Benefits

At AccessHC, we offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging. Our culture promotes an environment of success and fulfilment.

Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave Loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria.

Refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please email: Customer Service Manager, Corinna Lefevre. Email: [email protected] using the subject line: Customer Service - Reception / Admin enquiry via EthicalJobs if you would like further information about the role. information: https://accesshc.org.au/careers/

Apply now as we will be reviewing applications as they are submitted and may appoint before the end date of the advertisement.

Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications form people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities.

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.

We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. We acknowledge the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work and we pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We acknowledge that sovereignty was never ceded.

As a vaccine positive organisation, we encourage COVID-19 vaccinations and offer disability services, requiring successful applicants to undergo a NDIS Workers Screening Check, Working With Children Check, Police Check and potentially an International Check.

Position Description