• Permanent fulltime, Program support administrator, Richmond
• $32.81 Not for Profit with salary packaging benefits & work life balance
• Collaborative, and highly supportive team environment

About Access Health and Community

With a 150-year history and caring at our centre, our vision at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day. Access Health and Community has recently announced the exploration of a merger with Inspiro. Our organisations have a long history of partnering together to improve health and wellbeing for our communities. We believe that a merger will be a significant and positive step for the delivery of services to our communities and provide opportunities for our people.

About the role

An exciting opportunity to join our thriving community health care organisation and work within a truly supportive and valued based culture and engaged workforce. The Program Support Administrator will provide efficient administrative support to assist our team in delivering individual and group respite, as well as social support group activities.

The Ageing and Carers program offers flexible in home or centre-based respite support during the day, as well as Social Support Group outings and activities.

Hours are mainly Monday-Friday 9am - 4:30pm. Our qualified staff provide individualised care and support to assist each of our clients (and their carers) to stay active, connected, involved and independent at home.

What you will be doing

• Managing staff rosters and scheduling client in-home respite sessions and accompanied outings, including liaising with Respite Assessor
• Assist carers and clients in providing information about any changes to regular service provision, such as changes to transport arrangements, or changes to session times
• Managing attendance records, general administration and undertake Trak data entry
• Maintain accurate client records and documentation for individual and group activities
• Provide friendly and welcoming support to clients within the centre and answer calls in a friendly welcoming manner to ensure an efficient service to all stakeholders and clients
• Managing purchasing food and liaising with caterers

What you will bring

Key Selection Criteria

• Minimum of 3 years’ experience in an administrative role within an aged, disability or community program
• Experience in managing time effectively, prioritising daily tasks and other requests
• Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
• Previous administration / customer service experience with strong attention to detail, communication and relationship building skills
• Proficiency in Microsoft Office and relevant software applications

Attributes

• Previous administration experience and customer service skills essential
• Experience in managing time effectively, prioritising daily tasks and other requests
• Strong Attention to detail, communication and relationship building skills
• Experience with rostering
• Knowledge or experience working with Aged Care clients, home care packages and the Commonwealth Home Support Program (CHSP desirable)
• Care Planning
• Demonstrated behaviours consistent with AccessHC values

Access Health and Community Culture & Benefits

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.

The position encompasses an extensive range of benefits: Please click the web link to view our culture and benefits that are on offer: https://accesshc.org.au/culture-and-benefits

• A truly supportive and valued based culture and engaged workforce
• A culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)
• A commitment to ongoing professional Development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave Loading
• A truly supportive and valued based culture and engaged workforce
• A culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Generous salary packaging opportunities(up to $15,990 per annum + $2,650 meals/entertainment expenses)
• A commitment to ongoing professional development and career growth

Apply Now

If this position resonates with you and you are passionate about working alongside an experienced and supportive team, please forward your resume and cover letter addressing the key selection criteria (what you will bring to this role). Please refer to the position description on our website: https://accesshc.org.au/careers/.

Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted

For more information regarding your application and if you would like to discuss accessibility requirements, preferred communication methods or other possibilities please email: Team Leader Ageing and Social Support – Vanessa Younan – [email protected] using the subject line: Program Support Administrator - Ageing and Social Support enquiry via EthicalJobs.

Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.

At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.

We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded.

As a vaccine positive organisation, we encourage COVID-19 vaccinations and require successful applicants to undergo a NDIS Check, Working With Children Check, Police Check and potentially an International Check.

Position Description.