Essential

• Proven ability in front line customer service
• Well developed organisation and time management skills evident
• Demonstrated ability in reception techniques and processes to telephone inquiries, contact with families and relatives of residents
• Preparation of documentation for respite and permanent admission
• Other functions include invoice processing, billing, documentation related to government funding, compliance and providing support to the Nursing and support service staff
• Bilingual oral communication ability in English and Vietnamese, with particular abilities in communicating with older people

Desirable

• Successful experience in provision of front line customer services in any sector
• Awareness of Occupational Health and Safety
• Proven ability to work autonomously while meeting agreed standards
• Sound customer service orientation
• Formal qualifications in business administration, accounting or similar

Job Type: Full-time

Benefits

• Salary packaging