Join the impactful team at Vision Australia as their Business Analyst and lead on the design and documentation of business processes across fundraising, ensuring effective operational process and donor relationship management

• Melbourne or Sydney based – flexible hybrid work options
• Outstanding leadership and a collaborative, supportive culture
• Join a national leading for-purpose organisation delivering critical services

Impact of the organisation

Vision Australia is a leading national provider of blindness and low vision services, delivering life-changing services to more than 35,000 people of all ages and stages of life.

They advocate for social change so that people who are blind or low vision can live the life they choose, making a measurable difference in the areas of education, employment, independence and social inclusion.

As a for-purpose organisation, Vision Australia’s annual operational needs are serviced through a diverse funding mix with approximately 40% of the annual income coming from fundraising activities, underlying the importance of this division to achieve client outcomes and fulfil their mission.

The impact you will have in this role

The Fundraising Business Analyst is responsible for leading the design and documentation of business processes to ensure successful adoption and simplification of processes. This role will have a dedicated focus across the multi-faceted fundraising program to ensure effective operational processes and donor relationship management.

This critical position will work in close collaboration with business and technical stakeholders and external partners to analyse complex business problems and develop, document and recommend process solutions that will improve operational efficiency and optimise best practices across fundraising.

This is your opportunity join their mission to support people who are blind or have low vision to live the life they choose.

Key Responsibilities

• Conduct a thorough analysis to identify operational and technical gaps, providing clear, actionable recommendations that may involve adjusting, refining, or redefining current practices
• Collaborate with the CRM Product Manager and Centre of Excellence to influence product roadmaps (both new and existing) and contribute to the development and prioritisation of the product backlog
• Partner with key stakeholders, including Fundraising Program Managers, to gather business requirements and translate them into detailed functional specifications
• Evaluate and document business processes to streamline operations, optimise current practices, and highlight opportunities for improvement
• Communicate process improvement priorities to stakeholders, managing expectations to ensure alignment between business goals and technical delivery
• Provide critical insights and interpretative guidance to support stakeholders in making informed decisions across the fundraising portfolio
• Conduct post-implementation evaluations to assess the success of changes, enhancements, and the realisation of intended benefits
• Assist in multiple projects, collaborate with cross-functional teams, and drive the seamless delivery of solutions while factoring in their impact on the broader organisation
• Prepare cost-benefit analyses and business cases to guide recommendations and prioritise improvements in donor lifecycle management, along with system enhancement initiatives
• Capture and document business challenges and requirements using user stories, enabling the development of effective process and system improvements
• Foster an understanding of related systems, processes, and teams within the VA ecosystem, keeping them informed of current priorities and developments in fundraising projects

Skills and Experience

• Extensive experience in a strategic Business Analyst role, ideally from within a fundraising setting, or similar sales/customer focused sector
• A background in optimising and enhancing complex business processes
• Proven critical thinking skills with the ability to simplify complex issues and effectively communicate solutions
• High level stakeholder management experience with strong influencing skills
• Professional certification in business analysis, such as CAP (Certified Analytics Professional), ECBA (IIBA Entry Certificate in Business Analysis), CCBA, or PMI-PBA (Professional in Business Analysis)
• Practical experience using JIRA, Confluence, or comparable project and task management tools for documenting epics, user stories, and requirements
• Skilled in creating detailed and structured business and system requirements, user stories, process maps/flows, storyboards, and contributing to epics, iterative releases, and retrospectives
• Strong understanding of business objectives and a dedication to delivering high-quality, timely, and efficient services to stakeholders
• Exceptional time management skills, with the ability to deliver results within agreed deadlines, even under tight time constraints
• High levels of verbal and written communication skills, with experience engaging effectively with a range of stakeholders at all levels, including executives

Applications

Please apply by uploading your resume and cover letter expressing your interest and suitability for the role.

If you have any questions, please contact [email protected], using the subject line: Business Analyst - Fundraising - Vision Australia - Sydney / Melbourne enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background.

We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.