Join this organisation renowned for its fundraising best practice and innovation to develop strategies that will enhance the donor experience and drive engagement.

• Sydney CBD with hybrid work. Open to full-time, 4 days or 9-day fortnight.
• An opportunity to be mentored by an experienced Fundraising Manager and collaborate with a supportive team to develop strategies that will enhance the donor experience.
• The perfect role for someone looking to advance their career and join an organisation renowned for its fundraising best practices and innovative approaches.

Impact of the organisation

This organisation is an international development charity dedicated to reducing poverty for children in developing communities.

Impact you will make in this role

As the Retention Specialist, you will play a vital role in maximising the retention and value of the organisation’s individual giving supporters. You will manage existing multi-channel retention campaigns whilst using data to develop and test innovative engagement strategies that enhance the supporter experience.

Your efforts will be crucial in ensuring that donors feel appreciated, connected, and aware of the significant impact they have on the mission. By delivering an exceptional experience for regular donors, you will help boost retention rates, reduce attrition, and inspire a passionate community of supporters to increase their contributions.

Key Responsibilities

• Develop, test, implement, and monitor data-driven retention strategies to enhance donor retention, improve supporter experience, and increase donor lifetime value.
• Manage relationships with external suppliers and internal stakeholders.
• Collaborate with internal teams to identify and enhance processes impacting supporter retention, incorporating feedback from supporters whenever possible.
• Advocate for best practices in supporter experience, care, and data management throughout the organisation.
• Lead the strategy and execution of the annual tax receipt campaign, coordinating multiple stakeholders to reduce donor attrition.
• Partner with the Senior Digital Specialist to ensure that welcome journeys for new supporters are effectively implemented and regularly reviewed.
• Support data collection initiatives focused on understanding supporter experiences, motivations, behaviours, and attitudes.
• Provide reports on the results of key campaigns and new initiatives.

Experience & Skills

• Relevant qualifications and experience in fundraising, marketing, communications, project management, or similar transferable skills.
• Proven experience in multi-channel retention strategies and programs, and familiarity with customer experience and human-centred design principles.
• Proven experience in retention either in fundraising or a related sector and familiarity with customer experience and human-centred design principles.
• Ability to source, interpret, and develop strategies from donor data.
• Strong project and campaign management skills, including planning, implementation, budget oversight, and evaluation.
• Experience delivering campaigns through direct mail, digital channels (email, SMS, social media), and telemarketing.
• Experience managing suppliers such as creative agencies and telemarketing firms.
• Proven ability to manage internal stakeholders across various functions and levels.
• Skilled in troubleshooting and improving business processes.
• Hands-on experience with Salesforce CRM and Marketing Cloud is ideal.
• Advanced Excel proficiency.
• Strong copywriting abilities.
• Solutions-oriented mindset with excellent stakeholder management and communication skills.

Applications

Click 'Apply Now' to submit your application.

Please direct all enquiries to Rosheen Singh at Impact Advising on [email protected] using the subject line: Retention Specialist enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.