Join Kogarah Community Services (KCS) in this crucial role, where you will be at the forefront of delivering consumer-centred care to people who are ageing in the community through KCS’s Home Care Package Program.

You’ll play a key part in enhancing the quality of life and wellbeing of consumers while working closely with the community to understand their unique needs. Guided by KCS policies and government standards, you’ll develop innovative strategies to support people through the important stages of later life, making a real difference every day.

• Fantastic career opportunity for a Coordinator or Case Manager with proven success in a similar role, who is passionate about the development coordination of home care packages.
• Become part of a dedicated team with a vibrant and supportive workplace culture
• Kogarah, Southern Sydney office location

Impact of the organisation

Kogarah Community Services is a vibrant and diverse community organisation, dedicated to addressing poverty, distress, and disadvantage within the community. Their passionate team delivers transformative, consumer-centred support, targeting the critical needs of individuals facing significant challenges.

Through their impactful programs and compassionate care, Kogarah Community Services makes a profound difference, uplifting and empowering those they support.

They are committed to be a quality provider of services to enable their consumers, including those with complex needs, to live in their own homes and actively participate in their community for as long as they choose, and it is safe to do so.

Impact you will have in this role

As the Senior Support Coordinator, you will have the opportunity to significantly impact the lives of consumers across Sydney by ensuring that everyone receives tailored support, directly advancing KCS’s mission to deliver outstanding support.

In this role you will be responsible for developing and refining care plans, improving the quality of life for consumers and ensuring that services are effectively tailored to evolving needs. Your knowledge and experience working with consumers living with dementia is critical to your success, as a part of your role will be implementing strategies to support the consumer and the staff in completing activities across daily living.

Your contributions to program development and adherence to high standards will help Kogarah Community Services maintain its leadership in providing exceptional care and making a meaningful difference in the community.

Key Responsibilities

• Lead the delivery of person-centred, enablement-focused care aligned with Aged Care Quality Standards and KCS policies
• Manage a diverse caseload, ensuring tailored care plans, regular assessments and support that meets their needs
• Build strong partnerships with consumers, families and health professionals to provide seamless care
• Oversee consumer budgets, ensuring cost-effective services within HCP funding allocations
• Actively network and promote KCS in the community, increasing consumer engagement and program awareness
• Contribute to program improvements by identifying trends and supporting proposal development
• Ensure compliance with aged care legislation, safety standards and funding guidelines
• Maintain accurate records and ensure timely data entry to meet legal and program standards
• Promote KCS values by fostering cultural competency, teamwork, and professionalism in the Aged Care team
• Act as an integral advocate for exceptional clinical care and share vital information, updates and insights as a member of the internal clinical care committee
• Represent KCS at community events and forums, enhancing visibility and supporting social inclusion

Skills and Experience

• Case management and or coordination experience, with relevant qualifications and experience across the Aged Care, Disability or Community Services sector
• Experience working with consumers living with dementia is highly desirable, or alternatively knowledge and experience working with consumers with key chronic conditions such as Parkinson's, Diabetes, and Arthritis is essential
• Proven experience in coordinating Home Care Packages (HCP) and understanding of the Commonwealth Home Support Programme (CHSP) is desirable
• Understanding of incident management processes and the risks associated with the provision of clinical care for consumers and the organisation
• A strong team player, who is collaborative and driven to make an impact
• Strong ability to build and maintain partnerships with stakeholders to increase consumer interest and caseload
• Demonstrated autonomy and initiative in managing daily tasks and competing priorities
• Highly developed communication skills, with the ability to negotiate and develop networks with both internal and external parties
• Advanced computer skills, particularly in Microsoft Office and consumer service management systems
• Strong knowledge of Aged Care Quality Standards, including WHS and risk management practices
• Experience working with diverse communities, with a high degree of cultural competency
• Current Criminal Record Check, Working with Children Check, Driver’s Licence, and willingness to obtain a First Aid Certificate before employment

Applications

Please apply by uploading your resume.

If you have any questions, please contact [email protected] or [email protected], using the subject line: Senior Support Coordinator - Aged Care Home Care Packages - Kogarah Community Services enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.