About the organisation

ReachOut is transforming the way young people access mental health support. We are the online safe space that young people know and trust to discover, learn and access support as they experience mental health challenges.

For more than 20 years, ReachOut has been connecting and supporting young people, and their parent, carer and teacher networks, to a range of mental health services that are available when and where they need it. We make it easy for young people to connect on their terms, at any time, from anywhere.

As the pioneer of an online model of mental health support for young people all over Australia, we have continued to evolve. Today, we are recognised as one of the leading providers of specialist support for young people on the journey toward better mental health. We are helping to change the lives of young people for the better.

About the role

To support ReachOut’s vision, we need an experienced Database Manager to be responsible for the ongoing development and improvement of our Salesforce CRM system and how the organisation is using it to best practice the management of relationships with supporters, volunteers, ambassadors and service users.

The role requires managing the day-to-day database performance as well as securing the database by developing policies, procedures and controls to maintain data integrity, functionality and privacy of the database system.

Your key responsibilities are

• Ensuring best practice use of Salesforce across ReachOut
• Database Administration – including the set-up of new users and responding to ad-hoc and proactive training requirements on the system
• Donor Services and database processing – including entering financial transactions, new supporters and managing existing supporters with direct communication where necessary
• Improving the effectiveness of the database tools and services
• Ensuring all the data and data management complies with legal regulations
• Regular reporting on income and campaign metrics
• Monitoring database performance and making recommendations for improvements
• Maintaining the integrity of the data, making sure the information is protected and backed-up
• Developing and maintaining systems for automated uploading of donations from 3rd parties such as Good2Give, Benevity, GoodCompany (Karma Currency), Grassrootz, PayPal Giving Fund, etc.

What ReachOut can offer you

• A varied role that works with all the teams at ReachOut.
• The opportunity to improve and innovate
• A great work-life balance through flexible hybrid arrangements to support your whole life
• A strong culture that celebrates inclusivity and diversity.

To apply

Please include a statement addressing the Selection Criteria with your application.

To find out more about ReachOut and read the full position description, please go to https://about.au.reachout.com/join-the-team.

Note: We will be shortlisting for this role immediately. Applications will close once a suitable applicant has been identified so please get your application in ASAP.

Candidates must have the right to live and work in Australia permanently. You will also be required to obtain a current employment Working with Children Check.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support staff.