• PARRAMATTA LOCATION
• SHOWCASE YOUR NDIS KNOWLEDGE
• 7.5HR SHIFT BETWEEN 8AM-6PM (ROTATING)

Located in the Parramatta area close to public transport and parking is an excellent opportunity for an experienced Customer Service Consultant.

THE ROLE:

Reporting to the Team Leader your key accountabilities will include:

• Taking inbound calls in regard to the National Disability Insurance Scheme (NDIS) from clients - you will be taking queries and making appointments

• Managing the workflow of each account - you will be inputting customer information and other data into an excel spreadsheet as well as internal CRM's
• Making outbound calls to clients regarding their plan, identifying upselling opportunities with therapy products
• Assessing the needs of the client, gathering information and determining where the need is, funding v product availability etc

• Outbound calls where necessary to confirm appointments and follow up on any additional information needed

THE CANDIDATE:

To secure this opportunity the ideal candidate will have:

• Experience within a similar position – you’re really comfortable in your knowledge of the NDIS and how best to assist the client when they call with a query
• Exceptional communication skills – you’re a natural communicator. You show empathy and understand how tricky it can be for clients as they navigate their way through their plans
• A current working with NDIS Worker Check (or a willingness to get one)
• Strong computer skills
• An excellent work ethic – you love working within a team but you’re also comfortable getting through your allocated work load each day

This is an excellent opportunity to secure a new role reporting to one of the best Team Leaders you will ever meet. You may be in a similar position where you have the knowledge we’re after, but the challenge just isn’t there for you at the moment. Or perhaps you’re in between positions and this is just what you’ve been looking for.

In any case, we’d love to hear from you.