• Use your outstanding administrative skills to support Aged Care clients in Melbourne’s west
• Deer Park based with hybrid working options available
• Full Time Opportunity + Fixed Term until June 2027
• Salary $64,812 per annum + 11.5% super + salary packaging benefits

The Opportunity

We are seeking an experienced Administration Officer to be part of the development and implementation of an exciting new aged care program for IPC Health. Working with a supportive internal team and collaborating with a consortium of partner organisations, you will possess exceptional customer service skills and experience working in the health or aged care sectors.

The new program will be supporting older persons, who are 65 years and above (or 50 years for Aboriginal or Torres Strait Islander people), who are eligible for aged care services and supports across Hobsons Bay, Brimbank, Wyndham and Melton LGAs.

You will provide strong administrative support to our team of multidisciplinary aged care specialists to ensure coordinated and collaborative service delivery, enabling high quality care to our clients.

Your duties would include but not limited to providing a friendly, welcoming and highly professional first point of our contact for our clients, client appointment diary management, collecting client information in a sensitive manner and with respect to privacy and confidentiality. Your well developed technical skills including Microsoft Office suite, particularly Word and Excel will enable you to further support the team with accurate and timely client record management, data collection and reporting to support program objectives.

The role is a Full time and Fixed Term (Special Project) opportunity until 30 June 2027 and is classified as HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN STAND-ALONE COMMUNITY HEALTH SERVICES (MULTI EMPLOYER) ENTERPRISE AGREEMENT 2022 – 2026, Grade 1 (HS1)

You will make a difference by

• Applying your exceptional customer service skills to provide a friendly, welcoming and highly professional first point of contact for clients into IPC Health
• Providing outstanding administrative support to the team enabling a coordinated and collaborative approach
• Supporting the Team Leader to ensure coordinated and collaborative service delivery and high quality care to our clients.
• Demonstrating your exceptional ability to engage and develop relationships with diverse communities with a focus on older persons including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTIQA+ communities
• Utilizing your ability to collect information in a sensitive manner, with particular regard to cultural requirements, language issues, diverse communication needs, privacy and confidentiality.
• Applying your strong knowledge and understanding of local and appropriate aged care services and supports, including My Aged Care.
• Being an active participant in a multidisciplinary team with a shared commitment to executing quality improvement process to enhance the service model and achieve the best client outcomes.

To succeed you will need:

• A minimum of 2 years experience providing a high level of administration support, including but not limited to calendar/diary management, use of interpreter services and meeting coordination to a multidisciplinary team in a health or aged care setting
• ​​Sound and demonstrated administrative skills including data entry for accurate client record management and high quality reporting to support program objectives. 
• Excellent customer service skills to ability to effectively and professionally engage with a range of internal and external stakeholder
• ​​Exceptional organisational skills taking initiative to plan work efficiently and proactively to meet required deadlines.
• ​​Strong communication skills, both written and verbal
• ​​Well-developed technical skills including experience in Microsoft Office suite, particularly Word and Excel, and ability to adapt to new systems
• ​​Working with Children’s Check, Police Check and current and valid Victorian driver’s licence.

We will offer you:

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth.
• Attractive Benefits Generous salary packaging benefits including novated leasing, paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Administration Officer Success Profile, submit your resume and respond to a few questions.

To find out more about the role, please contact Eliza Mead, Manager Community Connections, [email protected], using the subject line: Administration Officer enquiry via EthicalJobs, or 0448 909 165.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected] with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.