• Multiple opportunities available + Clerical Worker Grade C Year 5 classification + $27.95 per hour
• Become part of the Client Services Team and provide exceptional administrative support
• Benefit from on-going employee development, as well as exposure to a continuous improvement philosophy

About Us

IPC Health is a not for profit community health organisation, predominantly funded by the Department of Health and Human Services. We work in partnership with local communities in the Western Metropolitan Region of Melbourne to provide responsive, interconnected health and community services. Working together for excellence, service enhancement and innovation, we are dedicated to the continued improvement of the health and wellbeing of individuals and the community. IPC Health is an equal opportunity employer and encourages individuals of diverse backgrounds including but not limited to, applicants from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTI communities to apply.

About The Role

Join the Client Services team as a Client Services Officer where you will be the face of the organisation as the first point of contact for client enquiries via phone and face to face, assisting with accessing of services including performing triage screening of clients as identified, appointment management, waitlist maintenance, data entry and management of client health data and records. Within this diverse role, you will be showcasing your exceptional administrative skills in providing support to other IPC Health services as well as opportunities to be part of projects as required. You will apply your technical knowledge in using client management systems such as Trak Care, Best Practice and Titanium. While the positions are based at various locations, you may be required to work at any other of our campuses.

This position is classified under the Victorian Stand-Alone Community Health Services (Health And Allied Services, Managers And Administrative Officers) Multiple Enterprise Agreement 2018-2022.

The opportunities available are:

• 55 hours per fortnight - Part time Fixed term to January 2022 - based at Hoppers Crossing campus
• 64 hours per fortnight - Part Time Fixed Term (Parental Leave Cover until November 2021), based at St Albans campus
• 76 hours per fortnight + ADO – Full Time Ongoing based at St Albans campus
• 53 hours per fortnight including Saturdays - Fixed Term to January 2022, based at Deer Park Campus

About You

You will have a strong client service focus and extensive experience in customer service within the health or community related environments. You are a highly adaptive team player with the ability to work within fast paced environments. With your excellent communication skills, you will be able to build rapport effectively with clients as well as stakeholders. You have a strong understanding of confidentiality and ability to work within the Privacy principles. A certificate III in Health Services Assistance or similar is desirable.

Why work with us?

• Health Services and Programs – discounted immunisations and gym memberships.
• Salary Packaging – as a non-for-profit organisation, we are able to provide generous Salary Packing to reduce your taxable income.
• Comprehensive Orientation and Induction Program – we will ensure that you have the support you need to live and breathe excellence, service enhancement and innovation.
• Health Insurance - as a part of our team, you can get an ongoing 7% discount on health insurance.
• Training and Development – we will assist you to pursue your career goals and objectives through ongoing professional development.

To be considered for the role you must submit a Cover Letter, CV and response to the Key Selection Criteria outlined in the position description available below.

Pat Tancredi
Acting Client Services Manager
8734 1612

Position Description - Client services Officer