• Full Time Permanent Opportunity + SAC's Service Level 5 PayPoint 4 at $51.51 per hour or $101,783 per annum pa + 11.5% super + salary packaging benefits
• Access to Accrued Days Off + Wyndham Vale location
• Be a changemaker and contribute meaningfully to the lives of our clients and communities through excellent administrative and customer service support

The Opportunity

The Gambler’s Help program operates as an integrated system of preventative, early intervention and treatment initiatives aimed at addressing gambling harm. The service aims to minimise personal, health, social and financial harms that arise from gambling and improve individual and community capability to reduce gambling related harm.

Join our Gambler’s Help team in the delivery of quality services to contribute to the achievement of our objectives and strategic opportunities. Support gaming venues in the Southwest to develop responsible gambling practices consistent with requirements of industry Responsible Gambling Codes of Conduct.

Based at our St. Albans location, this position is a Full-Time role ongoing and is classified under the Social and Community Service Awards (SAC's) Service Level 5, PayPoint 4.

You will make a difference by

• Ensuring gaming venue staff understand their legislative requirement to monitor customers for signs of gambling harm and respond to these signs.
• Increasing the capacity of staff knowledge and resources within gaming venues to recognise and respond to people experiencing gambling harm.
• Increasing awareness of supports available, particularly for vulnerable groups within the community.
• Encouraging the development and maintenance of gambling practices and environments which prevent and reduce harm.
• Supporting venues to develop responsible gambling practices and environments consistent with the requirements of approved industry Responsible Gambling Codes of Conduct.
• Providing a critical interface between gaming venues and Gambler’s Help services.

• Contributing to quality service improvement leading to improved success for our teams and clients

To succeed you will need

• Proven knowledge of the gaming industry and operation of venues, mandatory gaming codes and regulatory frameworks.
• Certificate IV in Training and Assessment at a minimum.
• Capacity and ability to semi-regularly deliver activities outside of standard business hours (9am-5pm Monday to Friday) to best support gaming venues and meet training needs.
• Current Victorian driver’s licence.

We will offer you

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
• Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is click Apply Now, read the role’s Venue Support Worker Success Profile, submit your resume, and respond to a few short questions.

To find out more about the role, please contact Elena – Team Leader, Gambler’s Help and Financial Counselling.

Interviews may take place prior to the application closing date.

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected], using the subject line: Venue Support Worker enquiry via EthicalJobs, with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.