Who are we?

Islamic Relief, an international aid agency, was established in 1984 to alleviate poverty and suffering worldwide. It provides disaster relief and supports sustainable development in over 40 countries. Islamic Relief Australia (IRAUS), a member of the global Islamic Relief group, has an annual turnover of $10 million and employs 19 staff and over 150 volunteers. IRAUS implements humanitarian, welfare, and development projects locally and internationally through direct implementation or partnerships. IRAUS is an active member of the Australian Council for International Development (ACFID) and adheres to its Code of Conduct.

Who are we looking for?

A people person who has great customer service skills and loves working as the first point of contact for the organisation. You are able to deliver excellent customer service to our donors and act as our main receptionist. You have a strong commitment to our Islamic values and are passionate about making a difference and easing suffering globally. You take a professional, friendly, and enthusiastic approach to your work.

The Role

1. Reception duties

• Open and close the reception desk
• Ensure tidy and welcoming office environment
• Answer the phone and respond to the info email account.
• Handling office mail and phone.
• General administration tasks

2. Donor Services (Supporter Relations):

• The donors ‘first port of call’ for all enquiries.
• Providing excellent customer service to current and potential donors
• Handling all donor enquiries: walk-ins, telephone and email
• Handling donations and cash box as well as bank deposits.
• Donation Processing and CRM data entry - Supporting Data Base Administrator.
• Inbound and Outbound calls as part of the donor services requirements.
• Deliver outstanding Supporter Services.
• Maintain accurate database records and perform updates to donor profiles and donor acknowledgements.
• Working to high standards to ensure donor communication is delivered promptly and accurately.
• Research prospective donors
• Arrange for fundraising campaigns or events.
• Evaluate the success of previous fundraising events
• Train volunteers in fundraising procedures and practices
• Process donations, ensure timely and accurate data entry.
• Support the community engagement activities such as events, stalls, open days
• Support the community engagement activities in relation to volunteers.

The Successful Candidate must have:

• Any qualifications in administration, customer service, marketing, communications, community development, or other relevant fields will be advantages
• Minimum of 12 months experience in customer/supporter services/relationship management role.
• Experience working with a relational database or other data management systems.
• Excellent time management and organisational skills
• Excellent written and verbal communication skills in English. Additional relevant language skills will be highly regarded;
• Cross-cultural communication skills and knowledge of Islamic faith values;
• Proven high level of customer service and relationship-building skills.
• Excellent computer literacy and knowledge of Microsoft Office Suite
• Experience in office administration and/or data entry work.

For more information please refer to the attached Job Description.