Join DVAC as Our Welcoming Face of Change – Championing Customer Service!

Are you passionate about creating a positive community impact? Interested in joining an industry focused on combating gender-based violence? Become a crucial part of DVAC, where we foster a safe, inclusive, and non-judgmental environment for DV survivors and their families.

About DVAC

DVAC is dedicated to reducing gender-based violence through advocacy and exceptional service. Our mission is clear: to empower survivors with holistic support on their journey to safety and healing from sexual, domestic, and family abuse. We challenge harmful social norms and advocate for enduring change and accountability.

Why Join DVAC?

Meaningful Work: In the role of receptionist and administrative supporter, you will be the face of our organization. You will be the initial contact for individuals seeking essential support or refuge from violence, ensuring a secure, inviting, and supportive atmosphere.

Collaborative Environment: DVAC values diversity and collaboration. Join a team of professionals dedicated to ending gender-based violence.

Professional Growth: We offer ample opportunities for sector-specific skill development, with a generous training budget and professional development paths.

Impactful Contribution: Your role will significantly impact survivors and their families, driving positive community change.

Key Responsibilities

• Manage the reception area to ensure it's welcoming and secure for all visitors.
• Efficiently and professionally handle internal and external inquiries.
• Provide administrative support across various departments.
• Maintain confidentiality and handle sensitive matters discreetly.
• Assist in organising meetings and events.
• Perform general office duties, including cleaning, call handling, filing, data entry, and record management.

Qualifications and Experience

Skills:

• Proven commitment to high-quality customer service.
• Ability to create a safe and comfortable environment.
• Current First Aid Certificate (desirable)
• Strong written, oral, and interpersonal communication skills, handling sensitive and confidential matters.

Knowledge:

• Understanding or willingness to learn about trauma and its impacts on clients.
• Familiarity with National Standards for Child Safe Organisations.
• Proficiency in Microsoft Office, databases, and records management.

Experience:

• Previous roles in administration, reception, or customer service preferred.

Technical Proficiency:

• IT proficiency and documentation skills.

Licenses:

• Valid Driver’s License, Working with Children Check - Blue Card (or ability to obtain), National Police Check post-offer.

Key Attributes for Success

• Compassionate and empathetic demeanour.
• Strong organisational skills with keen attention to detail.
• Ability to brew an excellent cup of tea or coffee.
• Maintains composure and professionalism under pressure.
• Capable of independent and collaborative work.
• Dedicated to upholding DVAC's values and mission.

Benefits & Perks

• Competitive Pay: Reflective of your dedication and expertise.
• Professional Development: Access to ongoing training and supervision.
• Employee Support: Comprehensive assistance program for personal and professional needs.
• Salary Sacrifice: Options available for salary packaging.
• Team Collaboration: Join a cohesive team committed to feminist principles.

Next steps

Ready to make a real impact? Click Apply Now to submit your application. 

Equal Employment Opportunities

DVAC values diversity and encourages applications from Aboriginal or Torres Strait Islander people, individuals with disabilities, individuals from diverse cultural backgrounds, and LGBTQ+ community members.

Note: We kindly request no agency inquiries at this time.

A position description is attached.