• Permanent full-time position
• Fantastic team and supportive culture of continuous improvement
• Central St Kilda Road location

About us

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care. 

About you

As the IT Operations Manager, you will be responsible for ensuring timely delivery and high quality services and support to end users. The key functions for this role include service delivery management, release management, change management, vendor management and stakeholder management. The IT Operations Manager’s responsibility is to ensure the Jewish Care IT environment is operational according to business requirements and in accordance with the service level agreements.

What you will do

The main roles and responsibilities of the position include:

• IT service delivery and management via both internal resources and external vendors;
• Identify and implement solutions to user issues;
• Implement and maintain schedules and system documentation including patch management, asset management and disaster recovery;
• Monitor and maintain system security;
• Establish and maintain strong strategic stakeholder relationships with staff and other key stakeholders;
• Establish systems and procedures to guide work and track progress. 
• Work collaboratively with other members of the team and business users to maintain and continually improve IT services with a strong client focus.

You will bring

• Expert knowledge and expertise of IT Service Management including escalation procedures, incident management, and other disciplines relating to service delivery
• Proven experience in IT Service Delivery management and Service Desk environment
• Proven experience working with multiple critical business applications requiring 24x7 availability
• Demonstrated experience working with cloud solutions including Microsoft Azure and Office 365
• Ability to establish and maintain relationships with people at all levels and build trust through consistent actions and communication
• Tertiary qualification in IT or relevant field, and ITIL certification. Microsoft Azure and Project Management certifications are desirable

The benefits of working with Jewish Care

• Generous not-for-profit salary packaging to increase your take home pay!
• Employee Assistance Program for you and your family
• Staff Referral Bonus Program 
• Career development opportunities
• We want your opinion and your experience. Be heard in your workplace.

If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients, click "Apply Now". A career you love and an organisation that will nurture your career is simply a click away.

 Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

 Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.