Highlights

• Permanent Full-time role. Monday to Friday - 35 hour working week.
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
• Work with an experienced and collaborative team.
• Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
• Paid Parental leave program and other great employee benefits
• Great brand new office location, close to public transport

About the Income Recovery Officer role and about you

We have an exciting opportunity for an Income Recovery Officer to join our Customers - Services team on a full-time, permanent basis. This role will be based between our Liverpool and Bonnyrigg offices willingness to travel across other SGCH offices where required.

As an Income Recovery Officer, you are customer service focused, supporting tenants to sustain their social housing tenancy by keeping on top of their rent payments and managing their debt. You work proactively with tenants who are behind in their rent payments or have accrued other debts to address the issues as soon as possible and more broadly assist tenants to link to services to support them to manage their finances and bill payments.

This role plays an important part of our early intervention approach to support vulnerable people and households to sustain their housing. You work as part of team of dedicated SGCH team members and partner organisations to with a shared purpose to improve outcome for tenants and social housing communities. To succeed in this role you will have a strong understanding of the NSW Residential Tenancies Act, excellent communication and influencing ability, and a passion to support the customers to sustain their tenancies.

If this sounds like you, please download the full position description below for further details on the role and what’s on offer.