What we do

St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.

About the service Improvement Manager role and about you

We have an opportunity for a Service Improvement Manager to join our Service Outcomes and Improvements team. Leading the SGCH approach to operational service improvement and working collaboratively with our frontline teams to shape and drive improvements, this role is critical to ensuring our customer receive the best possible services.

You will lead and support a team of Service Improvement Coordinators, to review identified areas of service delivery and work collaboratively to redesign services to simplify processes for teams.

To succeed in this role, you will be a solution focused individual, have strong organisational and communication skills, and good project management capabilities. You will ideally have experience in the housing sector and be able to work collaboratively with front-line team members.

This is a contract parental leave cover role to March 2025, based at our Hurstville office currently (re-location to Liverpool in late 2024) and requires travel to other SGCH office locations as required. If this sounds like you, please head to our website to download the full position description for further details on the role and what’s on offer.

SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.

SGCH has a Safety at Work: Vaccination Policy which makes vaccination against COVID-19 a condition of employment/engagement for all workers unless an exemption is granted under the policy. This condition also extends to maintaining vaccination through booster shots, if required in line with any public health orders or if SGCH assesses this is required to meet its duties under the Work Health and Safety Act 2011 (NSW).

A position description is attached.