knowmore is a team of lawyers, counsellors/social workers, financial counsellors and Aboriginal and Torres Strait Islander engagement advisors – all experienced and trained in working with survivors of child sexual abuse and people who have experienced trauma.

We started work in 2013, supporting people to provide information to the Royal Commission into Institutional Responses to Child Sexual Abuse. Today, we help survivors of child sexual abuse navigate their legal options with free advice and a range of support services.

ABOUT THE ROLE

As an Office Administrator you will have the responsibility of ensuring that the administrative activities within knowmore run efficiently, support the broader knowmore teams by taking responsibility for answering the main office phone, carry out general administrative activities and other support tasks such as:

• Receptionist duties including taking primary responsibility for answering the main office phone (not telephone advice line), providing general information about knowmore, taking and delivering messages, welcoming clients in person, responding to and dealing with other visitors, deliveries etc.
• General office duties including word processing, filing, scanning, photocopying, faxing, collecting and delivering mail, maintaining records of incoming and outgoing communications.
• Provide support to the multi-disciplinary team as requested and provide back up to the Paralegals when necessary.
• Manage and book all travel, flights and accommodation for staff.
• Provide support to the Finance team by preparing monthly credit card, cab charge, travel card and petty cash reconciliations.
• Take stock and arrange quotes and purchase of office equipment/stationary.
• Facilitate room bookings, in house network meetings, assist with Skype and catering.
• Maintain all records at knowmore in accordance with policies and procedures, promptly, accurately and appropriately filing (electronic and hard copy) all records.
• Participate in induction process for new starters ensuring systems are ready for their first day.
• Participate in WHS concerns for the local office including participating on the national WHS Committee and act as local First Aid Officer and Fire Warden including maintaining qualifications as necessary.

This role does not have direct service delivery responsibilities. However, the person in this role will have contact with members of the public including existing knowmore clients, as the first point of contact on reception and answering the office telephone number. Therefore, it is expected that the person in this role will have a general understanding of the work knowmore and of the needs of knowmore’s clients and act appropriately.

You will

• Maintain a high level of attention to detail in all activities but especially in record keeping, data entry and filing.
• Maintain high standards of discretion and show ability to handle difficult situations with tact and sensitivity and when appropriate refer to a more appropriate colleague.
• Maintain a flexible collegial and professional approach to working within a multi-disciplinary team.
• Maintain ability to work independently and also contribute positively as a part of a team.
• Have First Nations cultural competency – to work in ways that recognise and counteract privilege and bias, and appreciate the values, traditions, belief systems, and experience of First Nations People
• Demonstrate an active and dedicated commitment to knowmore’s Purpose, Vision and Values
• Have a commitment to working within and supporting knowmore’s practice framework (trauma-informed culturally safe, person-centred)

ADDITIONAL BENEFITS

A competitive salary commensurate with the not-for-profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, knowmore offers 12% superannuation (0.5% above the SGC), a 37.5 hour working week and 4 weeks annual leave, including annual leave loading.

A position description is attached.