knowmore legal service is expanding our service for survivors applying for the Territories Stolen Generation Redress Scheme (TSGRS) and the National Redress Scheme (NRS).

We are seeking an Office Administrator to join our team in the community legal sector in Brisbane on a part time, ongoing basis. An attractive remuneration package including access to salary packaging.

About knowmore

knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, financial counselling and systemic advocacy for victims and survivors of child sexual abuse. Since 2022 our service has expanded to provide legal advice and financial counselling for people applying to the Territories Stolen Generations Redress Scheme, and free legal advice for survivors of child sexual abuse that are not eligible to apply to the National Redress Scheme. We continue to provide free legal advice and financial counselling in relation to the National Redress Scheme.

knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients.  Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin.

About the Role

As an Office Administrator you will have the responsibility of ensuring that the administrative activities within knowmore run efficiently. The main purpose of this role is to support the broader knowmore teams by taking responsibility for answering the main office phone, carry out general administrative activities and other support tasks.

This role reports directly to the Office and Administration Services Manager who has responsibility for the management of the role, working collaboratively within the team you will ensure that all administrative tasks are covered on a day to day basis.

This role does not have direct service delivery responsibilities. However, the person in this role will have contact with members of the public including existing knowmore clients, as the first point of contact on reception and answering the office telephone number. Therefore, it is expected that the person in this role will have a general understanding of the work knowmore and of the needs of knowmore’s clients and act appropriately.

Duties and Responsibilities

• Perform receptionist duties including taking primary responsibility for answering the main office phone (not telephone advice line), providing general information about knowmore, taking and delivering messages, welcoming clients in person, responding to and dealing with other visitors, deliveries etc.
• General office duties including word processing, filing, scanning, photocopying, faxing, collecting and delivering mail, maintaining records of incoming and outgoing communications.
• Provide support to the multi-disciplinary team as requested and provide back up to the Paralegals when necessary.
• Manage and book all travel, flights and accommodation for staff. 
• Provide support to the Finance team by preparing monthly credit card, cab charge, travel card and petty cash reconciliations. 
• Take stock and arrange quotes and purchase of office equipment/stationary.
• Facilitate room bookings, in house network meetings, assist with Skype and catering. 
• Maintain all records at knowmore in accordance with policies and procedures, promptly, accurately and appropriately filing (electronic and hard copy) all records. 
• Participate in induction process for new starters ensuring systems are ready for their first day.
• Participate in WHS concerns for the local office including participating on the national WHS Committee.
• Act as local First Aid Officer and Fire Warden including maintaining qualifications as necessary.
• Undertake other duties and projects as directed.

Organisational Obligations

• Share our values and have a strong commitment to improving the lives of survivors of child abuse.
• First Nations cultural competency – to work in ways that recognise and counteract privilege and bias, and appreciate the values, traditions, belief systems, and experience of First Nations People.
• Demonstrate an active and dedicated commitment to knowmore’s Purpose, Vision and Values.
• Commitment to working within and supporting knowmore’s practice framework (trauma-informed culturally safe, person-centred).
• Comply with knowmore’s Policies and Procedures. 
• Observe all legal and legislative requirements. 
• Ensure a high level of confidentiality and integrity. 
• Assist in the development of, and participate in knowmore’s initiatives, projects and events. 
• Cultivate productive and collaborative working relationships and outcomes through open an inclusive planning, continuous improvement and transparent work practices.
• Liaise with others in a professional, respectful and constructive manner. 
• Take reasonable care to protect their health and safety and the health and safety of others. 
• To engage in professional supervision and other reflective practice opportunities as required. 

Selection Criteria

• Maintain a high level of attention to detail in all activities but especially in record keeping, data entry and filing.
• Maintain high standards of discretion and show ability to handle difficult situations with tact and sensitivity and when appropriate refer to a more appropriate colleague. 
• Maintain a flexible collegial and professional approach to working within a multi-disciplinary team.
• Maintain ability to work independently and also contribute positively as a part of a team.

Qualifications and Other Requirements

A relevant tertiary qualification or professional accreditation is required.

Holding a satisfactorily National Police Records Check and a Working with Children Check.

Location & Hours

• The role is based in Brisbane
• Part time (4 days per week with Monday and 3 other days of your choice)
• Ongoing Contract - subject to funding of the knowmore service

You will also have:

• Full working rights to work in Australia (passport, Visa etc)
• Satisfactorily National Police Records Check
• Employment Working with Children Check

Benefits

A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package.  In addition to being a flexible workplace, knowmore offers 12% superannuation (0.5% above the SGC), a 37.5 hour working week and 4 weeks annual leave, including annual leave loading.

Employees have access to a training and development opportunities as well as our Employee Assistance Program.

Additionally, knowmore offers the ability to partially work from home to facilitate a balanced work life.

Meet Aunty Glendra

Aunty Glendra Stubbs is a Wiradjuri woman and an Elder in Residence at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013.  In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. See the video below.

How to apply

Further Information about knowmore is available at www.knowmore.org.au

For more information and to discuss your specific queries, please contact Danelle Lever, Manager, Client Services, on 08 6117 7244

If this sounds like an opportunity you would be interested, please click ‘Apply Now’.

Your application must include:

• A cover letter outlining why you are applying for this position and your responses to the key selection criteria (maximum of four pages)
• A resume with your skills, experience and qualifications

There is no application closing date for this role, we are keen to proceed with recruitment as soon as possible and interviews may be conducted as applications are received.

Due to the volume of anticipated applications, only successful applicants will be contacted. Interviews will be conducted as applications are received.

The role will be required to satisfactorily complete a National Police Records Check and a Working with Children Check.

Agencies please note: This recruitment assignment is being managed directly by knowmore. We do not require extra assistance at this time