Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

The Advanced Case Manager position sits within the Rough Sleepers Initiative program. It provides short-term and comprehensive housing focused support for people sleeping rough in the City of Melbourne. The worker will support up to six clients at a time, for up to three months (up to 46 clients during the project), with the aim of completing important tasks essential to achieving key goals which assist in moving the person along the pathways to obtaining both suitable housing and longer-term support.

Working in conjunction with the existing Service Coordination Project (SCP), this intervention will support clients on the By Name List and will receive referrals from the SCP weekly team meeting. The project is targeted at individuals who are entrenched in their rough sleeping, and for whom there are significant barriers impeding their pathway to housing, which can be navigated and overcome through the provision of this comprehensive support intervention. Key tasks may include: a deep housing needs assessment; referrals to, and connection with, psychiatric services; support with applications for Public Housing, Community Housing, NDIS, DSP and MACNI.

This is a max-term, part-time appointment until the end of June 2025, based in St Kilda at 45.6 hours a fortnight.

What you'll be doing:

• Work with Service Coordination partners to identify and prioritise people experiencing chronic homelessness who require in-depth assessments that current service system efforts have been unable to secure.
• Undertake in-person assessments of needs and requirements for this group of people to assist with prioritization and case coordination, including identification of the correct service/s to engage with the person, supporting the service/s to engage, the development of plans of engagement, and the identification of system gaps and required resources for escalation to project governance.
• Make regular presentations to Service Coordination and to assist them to understand the needs and requirements of this group including service gaps and barriers.
• High level advocacy and escalation of referrals of clients whose needs are not being met by the existing service system
• Provide reports and briefings on activities and outcomes.
• Support a culture of trust and inclusion and contribute to a program of continuous improvement by encouraging constructive feedback from stakeholders to inform program and service improvements.
• Ensure the work complies with funding and service agreements, professional standards and relevant legislation, policies and guidelines.

What we're looking for (key selection criteria):

• A relevant tertiary qualification (desirable).
• Significant experience (more than 3 years) as a specialist practitioner.
• Homelessness or related services (i.e. Nursing, mental and primary health) which intersect with homelessness.
• Demonstrated understanding of the issues which those experiencing homelessness experience, and skills and aptitude in working for people who are marginalised and disenfranchised.
• Excellent people skills, including a demonstrated capacity to work positively with a range of diverse stakeholders.
• Very high level written and analytic skills.
• Highly developed communication, facilitation and presentation capabilities and a desire for continuous quality improvement.
• Superior organisational skills and experience in dealing with complexity, juggling priorities and working to deadlines coupled with a solid work ethic.
• Experience using the SHIP/SRS Client Management System (desirable).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

For more information, please contact Jessica Stanko-Cooper on [email protected], using the subject line: Advanced Case Manager - Assertive Outreach enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.