Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

Our Housing Support Service aims to achieve long-term housing, employment, education, health and wellbeing outcomes for people who are experiencing homelessness or are at risk of homelessness in the southern metropolitan region.

The case manager role provides support to clients experiencing homelessness or are at risk of homelessness. This is achieved through the provision of a range of intervention options ensuring that the client's needs are identified and tailored goals are developed that promote the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.

This is a permanent full-time opportunity based in Cheltenham.

What you'll be doing

• Engage with clients to provide information, education, support and case management services appropriate to their needs.
• Develop individual case plans in conjunction with clients and implement strategies that enable them to achieve their goals by building upon their strengths and focusing on solutions.
• Assist clients to develop longer term housing options, both within and/or independently of Launch Housing’s supported accommodation program.
• Ensure clients maximise all government and community income assistance and support.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Coordinate services required by the client and client's family and monitor their ongoing effectiveness.
• Maintain appropriate casework records and statistics.
• Participate in regular supervision in which a reflective approach is undertaken in relation to service objectives and casework issues.
• Adhere to Launch Housing’s policies and procedures.
• Participate in service review and development and identify and share good practice across Launch Housing’s program areas.
• Participate in annual performance management planning in which service objectives and professional development needs are discussed and determined.

What we're looking for (key selection criteria)

• A relevant tertiary education or demonstrated experience working in social services or outreach (mandatory).
• A valid Victorian driver’s licence (mandatory).
• Experience working with clients with complex needs and social policy/client support frameworks (highly desired).
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational, task prioritisation and time management skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

If you need additional information about this role, please contact Mark Lamont, [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.