• Permanent, full-time
• $44.37 per hour + super + NFP salary packaging
• First Nations Targeted roles
• Multiple roles available across Collingwood, Cheltenham, St Kilda & Dandenong

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.

The Private Rental Programs include PRAP, PRAP Plus and Rental Stress Support Package (RSSP). The role of Case Manager Private Rental Programs is to support renters to maintain safe, appropriate, and sustainable accommodation. These tasks include both telephone support and assistance, face to face meetings, and an outreach response to households experiencing rental stress. Providing support to achieve identified goals and assist in addressing issues that are impacting negatively on maintaining their tenancy.

Case Managers provide three differing levels of support including immediate assistance, focused support, and fixed term 13-week 1:1 case management that includes assessment, case planning, advocacy, education and case co-ordination and liaison.

The programs have various funding sources with this position funded by Consumer Affairs Victoria [CAV] in the Northeastern, Bayside and Southern Melbourne areas.

The ideal candidate is a case manager with experience working in the private rental space with people experiencing or at risk of experiencing homelessness. The role will provide a variety of services including detailed assessments, immediate support and assistance, advocacy, education, brokerage access and 1:1, up to 13-week outreach-based case management for people with multiple and complex private rental needs.

Working within the private rental suite of programs, the role will work across all funded services aimed at increasing the impact and outcomes with renters we support. Your empathy and understanding of renters experiencing rental stress and the causes of tenancy breakdowns will stand you in good stead to work alongside people to resolve issues impacting on their tenancy to enable them to sustain their private rental housing.

Your eye for detail, strong administrative skills and ability to work in a high volume and sometime complex environment will make you the ideal candidate.

If this exciting new role is of interest, please consider applying immediately.

For more information, please refer to the position description.

WHAT WE'RE LOOKING FOR (KEY SELECTION CRITERIA)

• A valid Victorian driver’s license (mandatory).
• Excellent interpersonal skills and an ability to work collaboratively to achieve outcomes.
• Demonstrated ability to maintain a high level of confidentiality.
• Experience delivering case support and / or a relevant Tertiary qualification.
• Strong knowledge or experience of the current private rental market.
• Experience in undertaking detailed assessments with high level verbal and written communication skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community.
• Wellbeing days, ceremonial leave, carers leave and study leave.
• Flexible working arrangements.
• Purchased leave.
• 17.5% leave loading.
• Gender neutral paid parental leave (after 12 months of service).
• Training and career growth opportunities across Launch Housing.
• A portion of your income can be tax-free by salary packaging your personal expenses.
• Additional tax-free salary packaging on dining and accommodation expenses.
• Positive, supportive and progressive work environment.

WHAT'S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

HOW TO APPLY

To apply for this opportunity, please click on "Apply for this job" button.

Please submit a cover letter addressing the key selection criteria and your CV.

Please note application closing date, so please don't delay in submitting your application.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected], using the subject line: Case Managers - Private Rental Programs - Multiple Locations enquiry via EthicalJobs.

A position description is attached.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.