Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

Responsibilities

Launch Housing South Melbourne is a residential facility that provides temporary accommodation for families, case management support, transitional outreach support in the community and specialised services for vulnerable children and families. Launch Housing South Melbourne has 7 family units for families and children experiencing homelessness.

The Case Management team at Launch Housing South Melbourne is part of Launch Housing’s Specialist Child & Family Services area within the broader Families & New Beginnings function. The Case Management team provides flexible and responsive support to families and children to assist them in achieving dignified and sustainable housing, health and wellbeing outcomes. The Case Management team provide support to families living in the crisis accommodation units on site, as well as to families in the community via outreach services.

The Coordinator – Case Management provides effective leadership to the Case Management team at Launch Housing South Melbourne to deliver high quality, housing first and trauma-informed support services to families and children experiencing homelessness using the Launch Housing Practice Framework to guide best practice. The Coordinator is accountable to ensure that services to families and children by the Case Management team are delivered in a child-safe, consistent and professional manner with the needs and dignity of service users, including children as a priority.

The Coordinator – Case Management is also responsible for the management and administrative oversight of the 7 crisis accommodation units at Launch Housing South Melbourne and all relevant operational requirements of a Crisis Accommodation site. This includes but is not limited to vacancy management and intake and assessment of suitable families, maintenance and administrative requirements, overseeing service fees, responsive incident management and proactive risk assessment and management.

Coordinators ensure that their teams are well informed about Launch happenings, especially where it relates directly to their team’s work. Their messaging is consistent with Launch Housing’s values and supports initiatives developed by all areas of the business.

Coordinators support their staff by role modelling the Launch Housing Values, being approachable, and ensuring that every team member has a development plan and attends all relevant training for their role. They support staff performance through regular supervision and feedback, and use mistakes as opportunities to learn and grow where appropriate. They set clear and fair performance expectations for their team, including setting appropriate boundaries around client work to keep their staff safe. They know what resources are available to them and how to make the best use of them.

When leading their teams through change they communicate the vision for the change with their teams in a positive manner, listening to staff concerns and addressing them where possible. They encourage their staff to be innovative and support practice improvements through a continuous quality improvement lens.

Skills and Experience Required

1. Have a relevant tertiary qualification (desirable).
2. Demonstrated understanding of Family Violence and Gender-Based Violence in a homelessness context.
3. Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context, and systems.
4. Program or service coordination/management experience within the community and/or public sectors.
5. Demonstrated experience in overseeing the management and operations of accommodation sites, including crisis accommodations, transitional housing or refuges (desirable).
6. Demonstrated ability to work collaboratively with others towards effective client outcomes.
7. Sound people leadership skills, experience in leading/coaching staff and striving for consistency in performance and behaviour.
8. A valid Victorian driver’s licence (mandatory).
9. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$55.46 an hour

+ Superannuation

+ NFP Salary packaging

+ Additional wellbeing leave available

This is a permanent, full-time position based in South Melbourne.

How to Apply

To apply for this opportunity, please click 'Apply Now'.

Please submit a cover letter addressing the key selection criteria and your CV.

A copy of the job description is attached to this job-post.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent.

For a copy of the position description please contact us at [email protected] using the subject line: Coordinator - Case Management enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

A position description is attached.