Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The Housing Services Assistant is an entry level position reporting into the Housing Services Manager that delivers a high level of client-centred services to our renters through day-to-day administration functions. The Housing Services Assistant is an on-site role supporting the Tenancy Mangers to provide general administrative assistance and effective and efficient management of tenancies and properties within the Launch Housing portfolio in accordance with the Residential Tenancies Act and Launch Housing policies, procedures and systems. The key responsibilities include liaising with our renters, internal and external partners and a range of other relevant stakeholders as required to perform the day-to-day administration duties associated with tenancy management.

1 full-time (1.0 FTE), permanent role available.1 part-time (0.8 FTE, 4 days a week), permanent role available.

What you'll be doing

• Providing verbal and written responses to our renters and internal and external stakeholders.
• Assisting the team with logging and managing maintenance.
• Conducting key audits and overseeing key management.
• Scanning and uploading documents.
• Creating mail merges and mail outs to our renters.
• Manage data entry tasks into our CRM
• Compiling sign-up packs and other renter information.
• Managing and organising our filing system.
• Overseeing the VCAT Hub notifications.
• Processing Bonds lodgement and claims.
• Managing the registered and non-registered mail, including the team inbox.
• Assisting the team with subsidy rent reviews.
• Supporting tenancy teams with on-site administrative tasks.

What we're looking for (key selection criteria)

• Excellent interpersonal and communication skills, both verbal and written.
• Good customer / client interaction skills.
• Accuracy in recording information.
• Demonstrated successful experience in front-end service delivery.
• Computer literacy consistent with contemporary Office systems.
• Demonstrated administrative skills, including a high level of data accuracy and strong attention to detail.
• Ability to work autonomously.
• Ability and interest in establishing positive relationships with people of diverse backgrounds.
• Well-developed organisational and time management skills.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

For further information please contact: Craig Cartwright - [email protected] using the subject line: Housing Services Assistant enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected]

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.