Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The Coordinator - Supportive Housing is responsible for supporting and coordinating the Supportive Housing team at Launch Housing. The Supportive Housing Team will provide case management support to people sleeping rough with a high level of acuity and support needs. The duration and intensity of support will vary depending on the individual need. The Supportive Housing Case Management team include staff co-located from our partner agencies; Melbourne City Mission, Ngwala, Monash Health and Neami, who work alongside Launch Housing staff to form a multi-disciplinary team and ensure a consistent high-quality service, which meets the needs of our clients. You'll be responsible for ensuring that the support provided to clients is consistent, effective and maximises the client’s chances of getting and keeping housing. An important element of this work will include working closely with the Housing First Service Manager to support the alignment of case management practices with the Launch Housing practice framework and Housing First principles.

What you'll be doing

• Providing effective leadership and coordination to the team using a best practice leadership approach, to ensure the delivery of consistent and high-quality programs and services across all relevant service areas.
• Providing leadership in line with the Launch Housing Leadership Capability Framework to ensure the provision of consistent and high-quality services and outcomes for clients.
• Coordinating the recruitment, onboarding, induction and training of new staff members.
• Ensuring risk, issues, complaints and incidents being effectively managed, investigations occur in a timely manner and system risk is appropriately escalated.
• Supporting a culture of trust and inclusion and contribute to a program of continuous improvement by encouraging constructive feedback from staff and clients to inform program and service improvements.

What we're looking for (key selection criteria)

• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• Experience supporting staff who work with people with complex needs.
• Proven ability to provide supervision that is supportive and promotes professional development and accountability.
• Leadership qualities including a high degree of initiative and analytical skills.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• A tertiary qualification in human services, social work or other relevant discipline.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$55.46 - $55.46 an hour

For further information please contact:

Nicola Connolly -

[email protected] 

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected] using the subject line: Supportive Housing Coordinator enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.