Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

​​The Team Leader will manage a small team of workers within the program or service and support a caseload of clients. The Team Leader reports to the Coordinator and is responsible for the supervision of the members of their team. The incumbent will act as a mentor to help facilitate and enhance the on-the-job performance of support workers by reviewing casework, managing caseloads and ensuring effective client outcomes.​

• Max-Term, part-time role, 68.4 hours per fortnight
• Through till November 21st 2025
• Based in Southbank

What you'll be doing:

• Provide leadership using a best practice leadership approach to the Case Management Staff, and oversee activities at the Southbank site to ensure the provision of consistent and high-quality services
• Participate in the recruitment process and lead the induction and training of new staff members.
• Coordinate and provide learning and development opportunities for staff
• Ensure the appropriate supervision and performance development of staff, in accordance with relevant Launch Housing policies and procedures
• Ensure team compliance with all Launch Housing policies, procedures and relevant practices, as well as aligning with relevant legislative, regulatory and policy requirements
• Support a culture and program of continuous improvement, provide direction to support a high-performance culture focused on client outcomes and impact, and the wellbeing of staff
• Assist in the development and implementation of case plans by applying advanced interpersonal skills, particularly negotiation and conflict resolution skills, prioritising and decision-making, and early intervention and solution-focused strategies.
• Ensure a consistent, innovative, compliant and best-practice approach to case management at Southbank, supporting the improvement of case management and consistency in practices across crisis services
• Foster a culture of Trauma-Informed and person-centred client care, where the interests of clients are always at the fore.
• Ensure accurate and current records are confidentially maintained.
• Contribute to the delivery of innovative solutions to improve accommodation and housing outcomes for clients.
• Ensure collaborative service delivery with other professionals involved with the client's support.
• Ensure that staff provide an integrated and comprehensive assessment and casework service to the client group.
• Ensure the team actively contributes to the mission and vision of the organisation, lives its values and operates with a high-level of integrity.
• Foster a culture of client care, where the interests of clients are always at the forefront.
• Participate in the on-call roster

What we're looking for (key selection criteria)

• Relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness (desirable)
• Demonstrated experience in client facing human services, social work or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context and systems
• Extensive experience, knowledge and competency in advanced casework practices including; demonstrated ability to practice a range of interventions of case planning and case management approaches, conducting complex assessments and experience in working with clients who present with complex needs.
• Ability to provide supervision that is supportive and promotes professional development and accountability.
• Demonstrated leadership skills and/or previous experience managing staff
• High degree of initiative and analytical skills, including well-developed organisational and time-management skills
• Understanding the effect of trauma on clients and vicarious trauma on staff, and ensuring staff wellbeing and sound practices to support clients
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness
• Full Victorian Driving Licence (Mandatory)

If you need additional information about this role, please contact Cara Aloe on [email protected], using the subject line: Team Leader - Case Management enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on 'Apply Now' button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.