• Permanent role, full-time
• Challenging and rewarding leadership position
• Join our Housing Outcomes Service team
• $96,212 (SCHADS 5) base + super + NFP salary packaging

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• Gender neutral paid parental leave (after 12 months of service)
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

What you'll be doing

As a Team Leader - Private Rental Programs, you will lead a small team dedicated to supporting families, couples and individuals to establish and or maintain private rental tenancies. These programs seek to secure and maintain sustainable rental opportunities for persons experiencing, or at risk of, homelessness and/or provide support to ensure those in private rental (but at risk of homelessness) meet their rental obligations and remain housed.

You will

• Provide leadership in line with the Launch Housing Leadership Capability Framework to ensure the provision of consistent and high-quality services and outcomes for clients.
• Ensure professional development plans and supervision processes are in place and delivered consistently for all staff within the service area.
• Support a strong safety focus for all teams within the service area (including physical and psychological safety).
• Monitor a consistent, compliant, and best-practice approach to case management and operational practices across all services delivered from Private Rental programs area.
• Maintain operational procedures which impact on activities undertaken and outcomes achieved by the service programs, the organisation, and the sections of the community we serve.
• Contribute to the delivery of innovative solutions to improve housing and wellbeing outcomes for clients.

What we're looking for (key selection criteria)

We are seeking a skilled and committed people leader with a strong operational knowledge of the Residential Tenancies Act and contemporary understanding of the private rental market. The person will support and lead the growing suite of private rental programs within Launch Housing. You will have:

• Proven experience or previous secondments supported by formal training providing staff leadership, supervision, coaching and development.
• The ability to lead a small team and be able to support and guide teams through various challenges, growth and change in an ever-evolving dynamic operational environment.
• The skills and commitment to establish high performing customer focused culture while broadening renter accessibility and flexibility to meet the changing needs of Victorian renters which is essential to the candidate's success.
• Significant private rental program experience and an understanding of the complexities staff assisting renters face in a contemporary private rental market.
• Demonstrated commitment and capacity to empower their team to make well considered brokerage decisions while assisting with long-term development of a matrix that supports consistent decisions in the future.

How to Apply

To apply for this opportunity, please click on the "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application!

If you need additional information about this role, please contact Lauren Hansen, Private Rental Programs Coordinator on [email protected] using the subject line: Team Leader - Private Rental Programs enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know on [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

A position description is attached.