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Concierge & Administration Worker - Casual

Launch Housing
  • Make a real difference in people's lives
  • Casual pool working Adhoc over 24/7 roster
  • $64,951 base (pro rata) + casual loading + shift allowance* (* when applicable) + super
  • Based at Elizabeth Street Common Ground

Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Why this role matters

The position of Concierge and Administration Worker (Casual) will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team.

The Concierge and Administration Worker will work varying shifts over a 24/7 roster covering permanent staff leave, unplanned illness and public holidays. There is no set work schedule for these roles.

The Concierge and Administration Worker (Casual) will work collaboratively with other Concierge and Administration workers, Case Managers and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless residents and 66 low income residents and act as agents on behalf of the landlord after business hours and on weekends

For further information on the role please refer to the position description.

What we're looking for

We are currently seeking a skilled & passionate individual, someone committed to working with people who have previously experienced homelessness, engaging with them to support their independence and their journey within stable permanent housing.

Key responsibilities:

  • Engage with residents in an informal capacity, working from a strength based, client focused customer service framework.
  • Monitor well-being of residents through informal engagement and communicate issues to support and/or tenancy staff as they arise
  • Assist residents, staff and visiting professionals in accessing communal and program spaces within the building
  • Provision of phone concierge services
  • Respond to and report building maintenance issues as they arise
  • Actively engaging in continuous improvement within the team
  • Building and maintaining strong relationships within the team and Launch Housing
  • Participate in regular supervision and annual performance management planning in which service objectives and professional development needs are discussed and determined


  • All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check.
  • We acknowledge Lived Experience as unique expertise and encourage people with a Lived Experience of Homelessness to apply.
  • COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate is required to work on site

How to Apply

To obtain a full position description and to apply for this opportunity, please click Apply Now and follow the How to Apply instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Stuart McGougan at stuart.mcgougan@launchhousing.org.au using the subject line: Concierge & Administration Worker - Casual enquiry via EthicalJobs or 0427 187 126.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.

Apply Now

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