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Client Family Experience Officer - Negotiable Location

Latrobe Community Health Service
  • Negotiable location across Eastern Melbourne and Gippsland, full-time and permanent
  • Join a not-for-profit health care provider who is getting back to what matters
  • Work collaboratively with clients and staff assess our clients’ experiences and create change at all levels of the organisation.
  • $104,006 per annum including superannuation, and the estimated benefit of full optional salary packaging

At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to providing you with career opportunities through work that is rewarding and meaningful within the community.

You’ll enjoy an environment where new ideas and initiatives are welcomed and supported. You’ll have opportunities to implement new ideas and gain the satisfaction and sense of ownership from seeing them deliver results.

Our focus on continual improvement around internal processes, structures and technology – as we continue to grow quickly – means the ideas and efforts of our corporate professionals are important and valued.

As the Client and Family Experience Officer you will lead the development, implementation and evaluation of our new Client and Family Advisory Council (CFAC). You will work collaboratively with clients and staff to assess the clients’ experiences and create change at all levels of the organisation.

The main objective of the role is to establish and manage the CFAC and support a culture of service excellence, client experience and co-design across the organisation. You will have the responsibility for bringing our clients voice to all we do and continually improving the overall experience of clients and families.

To be successful, you will require;

  • Tertiary qualification or equivalent in community development, business, health administration and / or innovation.
  • Two to three years’ experience in a client focused / engagement role.
  • A current Victorian Driver’s Licence.
  • Undergo a satisfactory criminal record check from the Australian Federal Police or country of residence.

For more information please contact Michelle Webster, Manager Business Development on 0438 137 405 or michelle.webster@lchs.com.au using the subject line: Client Family Experience Officer - Negotiable Location enquiry via EthicalJobs.

At Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click Apply Now.

We are an equal opportunity employer and therefore, we will consider all qualified applicants for employment. We are partnered with Job Access and pledged to Soldier On. We are a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, LGBTIQ+ people, people with a lived experience of disability and service personnel and their families to name a few. We will make reasonable adjustments when required. We are a child safe organisation. Successful applicants will be required to obtain a satisfactory security clearance and an Employee Working with Children Check before we can make any offer of employment.

A position description is attached.

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