- Job posted on: 27th Jun 2022
- Applications close:
At Learning Links, we work together with thousands of families to help children live a life unlimited by circumstance. Our clever team of psychology, speech therapy, specialist and early education professionals provide strategies and interventions to help kiddos reach their full potential.
Our Customer Care Representative plays a critical role in this, as the first friendly face parents and kids see when they come into the Learning Links office. Our CC team help to set the climate in the office, creating a warm and welcoming environment – and encouraging lots of fun and games in the waiting room before sessions!
We work from Monday – Saturday (6 days a week) so often opt for a job share with full time or part time hours available. The majority of our clients are in the Bella Vista office from Tuesday to Saturday so priority will be given to applicants who can work these days otherwise we would consider a job share (e.g., One person works Tue – Thu and another person works Fri - Sat, etc. To be discussed during phone interview). We typically start at 9am and finish around 6.30pm so we can see as many kids as possible during the week in school term. In school holidays, we see less clients and you can flex/reduce your hours.
Our Customer Care team are the one point of contact at our sites and work to support our professionals and families equally. Day to day you will be:
We also encourage our Customer Care team to be health, safety, and wellbeing champions, including by being our trained first aiders. First Aid and CPR training and refreshers will be provided in addition to an allowance.
Our Customer Care team at Learning Links are our go-to people. Because we only have one CC Rep at each site, we connect virtually to discuss how things are going, do team training and set objectives for the coming quarter.
We also give our Customer Care team full license to decorate for events throughout the year – including Reconciliation/ NAIDOC week, Christmas, Harmony Day etc.
Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.
We value diversity and inclusion and the unique contribution that every one of our team make.
We can’t wait to hear from you! Click on this link to apply now via our e-recruitment portal. For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au.
Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a police check and obtain a Working with Children Check. Learning Links also follows government advice regarding COVD-19 vaccination mandates and requires all staff to be fully vaccinated (triple vaxxed) to ensure programs can continue to be delivered safely at our centres.