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Continuous Improvement Project Officer - Flexible Location

Life Without Barriers (National)
  • Permanent Full Time

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to Business Optimisation Manager you will support components of the analysis, design, documentation, development, implementation and post implementation support of various systems and operational processes across Shared Services and the wider corporate services teams.

This is a permanent full time position, location is flexible.

Key Responsibilities 

  • Assist with project briefs and change management plans
  • Assist with facilitation of workshops with Subject Matter Experts (SMEs) to gather business requirements
  • Work as a member of the Business Optimisation Team documenting processes and procedures, testing, user guides, communications, project risks, gap analysis, and system and process changes/improvement
  • Work closely with key stakeholders to deliver key systems, processes and documentation
  • Support analytics to develop clear and concise business solution options, recommendations and specifications
  • Actively contribute to the on-going development of RPA technology and reporting and analytics of RPA optimisation performance
  • Participate in planning and execution of system and integration testing
  • Support the development of benefit analysis, costings, resource requirements and timeframe identification to assist in prioritisation of activities to optimise delivery of initiatives
  • Support the business and end users with information and guidance about new features and functionality

 Skills & Experience

  • Demonstrated experience in a similar role
  • Experience in virtual workforce implementation such as RPA, machine learning and automation tools would be highly regarded
  • Experience with governance, documentation frameworks and protocols relating to automation tools, including developing user documentation, processes and procedures, testing and training would be highly regarded
  • Experience in engaging business users to understand issues and capture business requirements
  • Demonstrated experience in troubleshooting issues quickly and identifying and analysing solutions in a timely manner
  • Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes
  • Understanding of project and change management principles and tools
  • Demonstrated problem solving skills and ability to consider strategic implications of decisions and actions.
  • Demonstrated influencing skills and the ability to work collaboratively with a range of stakeholders including managers, peers, employees, external organisations and service providers
  • Strong written and oral communication, interpersonal and presentation skills
  • Demonstrated experience using a variety of tools and programs including Microsoft Forms, Power Automate and Power BI would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check.


  • Work for one of Australia’s largest social purpose organisations
  • Permanent full time role, location flexible
  • Excellent tax benefits & monthly rostered days off
  • Option to Work from Home (WFH) in a hybrid work environment

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Continuous Improvement Project Officer - Flexible Location enquiry via EthicalJobs.

To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here

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