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Operations Manager - Robina

Life Without Barriers (National)
  • Attractive remuneration including salary packaging & monthly RDO
  • Work for one of Australia's largest social purpose organisations
  • Due to COVID-19 we are currently working a combination of at home and in the Robina office until further notice. 
  • Full Time

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The Operations Manager is responsible for the implementation and delivery of programs, within a region, which provide quality programs and services to LWB clients. This includes the management of programs, budgets, human resources, customer relationships, and image. The incumbent provides leadership to teams in the areas of focusing on client outcomes, quality, standards, growth and performance of each service.

Based in Robina, we have a rare opportunity for an Operations Manager to lead and support the service delivery and growth of multiple programs with a strong focus on Out of Home Care and Residential Care.

This role will suit someone who is highly motivated, strategic and able to quickly grasp and respond to local needs. You will have experience in the senior management of Out of Home Care and Residential Care. You will use your business acumen and interpersonal skills to engage and work with multiple stakeholders, as well as promote LWB as a quality service provider. 

Skills & Experience  

  • Degree qualification in Human Services or related discipline.
  • Demonstrated experience in residential out of home care will be highly regarded
  • Demonstrated experience in the management of multiple programs and services for vulnerable people and within a budget.
  • A demonstrated commitment to the care and protection of service users.
  • Demonstrated experience in team leadership and management.
  • Demonstrated interpersonal/communication skills, including verbal, written and negotiation.
  • Demonstrated ability in time management and organisational skills.
  • Well-developed problem-solving skills.
  • Ability to use initiative, think laterally and strategically, and meet deadlines and produce quality work under pressure.
  • Demonstrated ability to work with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people.
  • Ability to manage issues, risks and contentious matters.
  • Ability to work in a busy, dynamic and high-pressure environment.
  • Ability to work within and demonstrate the LWB values in all interactions.
  • Current Drivers Licence.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check.


  • Competitive base salary + vehicle allowance + super.
  • Excellent salary sacrificing tax benefits.
  • A mobile phone, laptop, on-call roster allowance.
  • A rostered day off per month.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Zina at recruitment@lwb.org.au, using the subject line: Operations Manager - Robina enquiry via EthicalJobs.

Applicants are encouraged to apply as soon as possible as applications are reviewed continuously; and as such the closing date is subject to change without notice.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we may discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

How to apply

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