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Safeguards Support Coordinator - Flexible Location

Life Without Barriers (National)

About the Organisation

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a new role reporting to the Safeguarding Incident Manager you will undertake data analysis and prepare reports relating to high risk client incidents across the Disability and Mental Health directorate. 

You will also provide administrative and executive support to Director, Safeguarding by collaborating and supporting safeguarding initiatives and projects within National Safeguarding Unit.

This is a permanent full time position, location is flexible.

Key Responsibilities

  • Provide timely, effective diary management by prioritising and organising meetings, with internal and external stakeholders for the Director, Safeguarding
  • Review incoming correspondence, prepare and send outgoing correspondence
  • Assist Director, Safeguarding and NSU SLT to coordinate and prepare agendas, minutes, action lists and records of meetings
  • Arrange travel and accommodation for Director, Safeguarding and reconciliation of monthly expense incurred
  • Maintain a current knowledge of changes to legislation, practice standards and customer requirements
  • Keep abreast of best practice and emerging trends and interpretations of legislative/regulatory requirements that may impact LWB’s business and quality assurance strategies
  • Contribute to the preparation, development, and delivery of NSU projects and BAU initiatives
  • Provide direct and indirect support for Client Services staff to access systems, create records and access data
  • Maintain SharePoint sites and other tools for the NSU, including functionality for calendars, message boards, and document repositories
  • Coordinate Client Death Review process and panels
  • Coordinate and lead small NSU projects and BAU initiatives
  • Contribute to the development and maintenance of the LWB intranet
  • Complete data input, analysis and reporting, compiling information from existing systems, Client Services and other sources
  • Use data to identify and report systemic issues that relate to quality and compliance
  • Coordinate and manage the placement of documents and files onto the intranet and other core systems.

Skills & Experience

  • Demonstrated experience in project coordination and/or management experience
  • Demonstrated experience in incident management review
  • Demonstrated experience working with data structures of MS Project Online
  • Knowledge of project methodologies and ‘best practice’ within a structured environment such as PRINCE2, or similar
  • Strong interpersonal skills with ability to build positive working relationships
  • Well-developed problem-solving skills with strong analytical ability and be able to identify, recommend and implement process improvements
  • Ability to handle sensitive material, demonstrates a high level of confidentiality, and operates with integrity and honesty
  • Demonstrated experience in managing competing priorities and delivering outcomes within agreed timeframes and quality standards
  • The ability to influence and work collaboratively with a range of stakeholders including peers, employees and external organisations
  • An attention to detail, accuracy and consistency along with excellent written and verbal communication skills, to include report generation and presenting in public forums
  • Advanced skills in the Microsoft Office suite of programs


  • New role – permanent full time position, location is flexible
  • Salary packaging and monthly RDO
  • Work with skilled professionals to enhance the lives of the people we support

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au, using the subject line: Safeguards Support Coordinator - Flexible Location enquiry via EthicalJobs.  

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here. 

How to apply

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