Every year headspace centres help thousands of young Australians to access support and services for their mental and physical health. With a focus on early intervention, headspace services keep young people at the heart of everything they do.

Lives Lived Well are excited to be opening a brand-new service in Caloundra, supporting young people across the Sunshine Coast with mental and physical wellbeing.

Your Opportunity

We are looking for a strong administrator who has a positive attitude and a keen interest in working with and supporting young people through mental health issues. The role will be dynamic and varied so you’ll need to have a broad knowledge and be interested in developing your skills further.

You will be the first point of contact for all young people, their families, community groups and other stakeholders. You will support a smooth transition through the service and provide administrative support across all teams and providers. Your daily tasks will include answering and/or re-directing inquiries as appropriate, manage client appointments, maintaining client records and processing bulk billing claims to Medicare, amongst other duties.

In this, ongoing, full-time role, you will be working 5 days per week based between headspace Southport and Upper Coomera. Working within a team of 7 or 8 team members, you will work in a dynamic and fast paced environment where no two days are the same. Our work can get busy at times, and it is important that you are able to work well under pressure and collaboratively with others.

The gross hourly pay rate is $33.42 per hour to $36.46 per hour plus super. The salary on offer will depend on the successful candidate's skills, knowledge, and experience.

What are we looking for?

With a solid foundation in administration in a health care setting, you will be someone who loves working in a team and is happy to roll up your sleeves and pitch in to do what needs doing. Your “can do” attitude, and positive approach will be coupled with:

• Previous experience in the process of Medicare Bulk Billing including claims and documentation
• Adaptability and an agile approach – you’ll be answering phones, meeting, and greeting, providing support with medical records, and maintaining client files
• Being confident and comfortable interacting with young people – your warm manner and welcoming demeanour will be essential in this service
• Ability to manage your own workload, including prioritising duties and multi-tasking
• You are a fast learner and can work effectively in a fast-paced environment.
• Demonstrated ability to maintain confidentiality.
• Having an inclusive attitude and a background working with diverse groups including LGBTIQAP+, CALD, and Aboriginal and Torres Strait Islander communities
• You’ll self-care – this role can be challenging and it’s important to us that you are at your best, to do your best.
• Love working with talented people who are humble, human, and full of hope. We’re dedicated to helping others, no matter how difficult or complex the challenge – and you will be too!

You will need to hold an Australian Drivers Licence and Working with Children Check (Blue Card).

You can see the full range of LLW benefits on our website, but these include:

• Learning opportunities – a comprehensive induction program and ongoing capability development.
• An extra five paid leave days per year to support your wellbeing and work-life balance.
• An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
• Be a part of a passionate and driven multidisciplinary team.
• Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centres across Australia, at a discounted rate.

Are you ready to imagine the possibilities? Here’s how to apply.

Click ‘Apply Now’ and go to our LLW Careers page and submit your application.

We will be interviewing throughout the process and may close applications early.

For questions about the role or for a copy of the position description, email [email protected], using the subject line: Administration Assistant - headspace enquiry via EthicalJobs.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Peoples.

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