• Join an amazing culture of passionate and driven people
• Make Wishes possible and change the lives of critically ill children in Australia
• 12-month full-time opportunity available
• Make-A-Difference every day!

Make-A-Wish

Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families and medical teams to grant wishes as unique as the children who imagine them. At Make-A-Wish, our mission is to grant the wish of every eligible child as we believe these wishes complement treatment, build resilience and bring hope to these children and their families when they need it most.

The Role

We have an amazing opportunity for a Wish Planner Team Lead to join the Wish team.  This is a hands-on role that manages the design and delivery stage of the wish journey for wishes allocated to Wish Planners and for themselves.  As the leader of the team, the role is responsible for coaching, managing, training and supporting all Wish Planners. 

As a team, Wish Planners design and deliver high-quality wishes within allocated time frames and budget.  You will ensure the process of Wish Planning is done to the highest quality standards, with superior communication and relationship management skills with all stakeholders.

Working in the Wish team, you will play a critical role in bringing each wish to life.  Your team are responsible for creating exceptional wish journeys, which includes working with our volunteer network, taking the design brief from the Wish Catcher Team and tailoring a wish journey that is unique to every child.

This role requires strong leadership and a creative approach to ensure that each wish is unique. You should possess a technical mindset, exceptional organisational and budgeting skills, and a proven ability to solve problems creatively with a solutions-focused approach.

You will conduct research and contact suppliers to explore wish granting opportunities that supports the entire wish program, as well as being the escalation point when working with wish families, and you will manage multiple crucial relationships every day.

If you are passionate about giving and making a difference, this position offers you the chance to play a crucial role in making wishes come true for children in Australia.

This is a 12 month contract, full-time role.

More of what you will be doing

• Team excellence: Training, induction and onboarding, mentoring and trouble shooting.
• Operational efficiency: Using data and your analytical skills, you will understand team performance and seek process solutions to allow the team to operate efficiently.
• Innovation and change management: Partner with cross functional stakeholders to improve workflow and wish experiences. Ensuring new processes within the team are implemented effectively.
• Data and compliance: Champion use of CRM, manage risk and compliance across the wish design and delivery phase of a wish journey.
• Exceptional experiences: Through leadership ensure all families have a seamless and quality experience, providing exceptional customer service and empathy

About You

• Managed a team with a minimum of least 5 years’ experience
• Proven skill in creative problem solving with a solutions focused approach when faced with challenging issues while managing multiple and conflicting tasks
• Creative approach whilst being process and outcome focused
• Proven and exceptional experience in project management and managing schedules
• Technical skills that will enhance process and operations in line with business objectives
• Effective stakeholder management
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Demonstrated record of having a strong work ethic; self-driven, proactive and takes initiative.
• Experience in creative product development, event planning or the travel industry is advantageous
• Ability to guide your team to work within a tight budget
• Ability to work collaboratively with and across teams, as well as the ability to work independently
• Good communication and influencing skills
• Self-management and initiative
• Experience using Salesforce is desirable
• Experience working with families and volunteers is desirable
• Mature, reliable and trustworthy

What we can offer you

• Competitive salary and salary packaging
• Opportunity to be part of a trusted brand
• The opportunity to make a positive impact on the lives of critically ill children where you can see the difference you are making every day
• A flexible and supportive workplace, with excellent work-life balance

In return for your passion, enthusiasm and hard work, Make-A-Wish offers you the opportunity to work in an engaged, caring and high performing team whilst helping to fulfil the wishes of critically ill children and creating long lasting memories for their families and their communities.

Apply now!

If this role appeals to you, we would love to hear from you! Please submit your cover letter and CV by clicking ‘Apply Now’.

For any further enquiries, please email [email protected] using the subject line: Wish Planner Team Lead enquiry via EthicalJobs.

Please note: Only applications submitted online will be accepted, and phone calls will only be arranged with short-listed applicants.

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone joining us at Make-A-Wish aligns with our values and commitment to child safety.

At Make-A-Wish we are committed to building a diverse and inclusive environment that reflects the community we serve. Read more about our Diversity, Inclusion and Belonging charter here.