About the McGrath Foundation:

At the McGrath Foundation, we raise money to fund McGrath Breast Care Nurses who provide invaluable support and care to women and men experiencing breast cancer. These nurses provide life-changing care and support for families going through Breast Cancer.

Why the McGrath Foundation is a great place to work:

• Clear purpose: We provide free McGrath Breast Care Nurses to individuals and families affected by breast cancer across Australia.
• Flexible work: We embrace hybrid work models and offer flexibility in core hours, including part-time options.
• Diverse professionalism: We value and celebrate the diverse professional experiences of our team members.
• Strong brand: Despite being a small team, we have a trusted and well-known brand across Australia.
• Fun and camaraderie: We organise enjoyable activities like the annual Pink Test and various social events throughout the year.
• Continuous professional development: Learning, questioning, and improving are integral to our culture.
• Generous leave options: We offer a range of generous leave options to support our team's wellbeing.
• Health and well-being support: Our team members have free access to Sonder, a pioneering health and well-being platform.

More about the role:

As the Technical Support Analyst, you serve as the onsite point of contact for our people, offering assistance across a diverse array of managed services. Your role involves addressing straightforward to moderately complex technical issues, including software and hardware issues, as well as troubleshooting network connectivity issues. Key responsibilities include, but are not limited to:

• Act as the escalation support for the Helpdesk by providing technical telephone, in-person and remote assistance support for end user devices, Standard Operating Environment, and applications.
• Update and maintain the Asset Management as well as IT procurement.
• Maintain and update any related documentation or knowledgebase.
• Ensure business targets are delivered within agreed SLAs.
• Willingness and drive to learn, especially in the Cyber Security space.
• Lead or participate in projects that support the objectives of the Digital Strategy.

Who we are looking for:

For this role, we are looking for a self-motivated and collaborative individual with a mix of the following experience, qualifications, and skills:

• A proactive attitude toward learning and advancing in their role.
• Prior experience in a technical service/desktop support role.
• Demonstrated experience with Windows 10/11 and Windows Server.
• Demonstrated experience with PC hardware support, configuration, troubleshooting and procurement.
• Demonstrated experience with Microsoft Intune/Modern Cloud Device Management. Microsoft 365 Administration, Active Directory and Entra.
• Ability to perform calmy under pressure and manage multiple competing priorities.
• Accepting applications from graduate students.

We value diversity!

The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.

If you have any further questions, please contact the People and Culture team on [email protected] using the subject line: Technical Support Analyst enquiry via EthicalJobs.