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Facilitator - ARROW

Melba Support Services

About Us

For 45 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. We see ourselves as a human rights organisation because we place the people who support at the centre of everything we do. At Melba we believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with us.

As we continue to grow and serve the community, we look for new team members who are great with people, have lots of energy, are flexible and resilient and enjoy the close relationships you can build with others. Why not join our team?

The Position

Melba's Practice, Quality and Safeguards team are seeking a part-time (0.5FTE) Facilitator to be based at our Dandenong office, working alongside our ARROW members and groups.

The work of ARROW

ARROW is Melba's self-advocates group. It stands for Advocacy | Rights | Representation | Outcomes | Worth


  • is an advisory group
  • represents everyone who purchases our services
  • provides valuable feedback to Melba on how we are doing
  • supports our participants to self-advocate and provide their own feedback
  • takes on different projects within Melba and the wider community

ARROW is split into regional groups to make sure every area in Victoria where Melba offers support is represented.

In brief, the role is to facilitate a representative group of people supported by Melba to:

  • advocate and educate other people receiving services, families and natural supporters, community, and Melba staff on human rights and zero tolerance
  • provide input and feedback on organisational policy and procedure relating to services and supports delivered by Melba
  • participate in staff recruitment and induction training
  • encourage and support persons supported to provide feedback
  • actively participate in Annual General Meetings and other events
  • provide feedback and reports on ARROW’s activities to the Board

Our Ideal Candidate

You are positive, encouraging and a leader who inspires. You must be highly flexible and adaptable and can demonstrate strong interpersonal and communication skills by building collaborative relationships with stakeholders and demonstrate a commitment to service excellence, human rights and zero tolerance.

You will also bring with you:

  • 3-5 years demonstrated experience in Direct Support
  • Experience in advocacy and/or mentoring people supported in Human Rights and responsibilities
  • High level written and verbal Communication/presentation skills
  • High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously
  • An Australian drivers licence

Successful candidates will be required to obtain a NDIS Worker Screening Check and Working with Children Check.

In Return We Offer You:

Employment, salary, and benefits in accordance with Melba Support Services Inc. Enterprise Agreement 2020-2023 and access to salary packaging.

Beyond the financial, you will also enjoy the support we provide every staff member to be their best. You’ll have access to ongoing professional development, employee assistance and a 24/7 support line.

Why Choose Melba?

Helping someone achieve their personal outcomes is what drives our team. That might translate to supporting people in their daily living, at home, with their health and wellbeing, through lifelong learning, at work, participating socially and within the community, with relationships or through advocacy, choice and control.

We encourage you to visit our website to know more about us www.melbasupport.com.au.

Our Services

Melba provides a range of services, including:

  • Accommodation
  • Daytime Participation and Learning
  • Anytime Participation and Learning
  • Respite (Carer Respite, Funded Respite, Leisure Support Program)
  • Employment, Volunteering and Skill Building (Social Enterprises, Community Connections)
  • Relationship Skills
  • Communication and Planning

Melba Support Services is an equal opportunity employer!

A position description is attached.

How to apply

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