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Quality Practice Coaches x2

Melba Support Services
  • Fixed Term 12months - Full Time
  • Access to Salary Packaging
  • Dandenong, with the ability to travel statewide

About Us

For 45 years Melba Support Services has provided people with disabilities truly individualised services that create more choice and greater control. We see ourselves as a human rights organisation because we place the people who support at the centre of everything we do. At Melba we believe in providing high-quality services and are proud to have over 1400 people across Victoria who choose to work with us.

As we continue to grow and serve the community, we look for new team members who are great with people, have lots of energy, are flexible and resilient and enjoy the close relationships you can build with others. Why not join our team?

The Position

Melba are seeking two experienced Quality Practice Mentor/Coaches to provide hands on coaching support to staff and teams to ensure people purchasing Melba services receive high quality outcome-based supports. You will role model and mentor line managers in contemporary work practices reflecting positive and active support, ensure accurate completion of Human Rights Checklists for people receiving supports, translate Personal Outcomes Measures into lived opportunities for people supported and ensure quality compliance with incident reporting and complaints management.

Our Ideal Candidate:

You are positive, energetic, committed to contemporary practice approaches, including Human Rights, positive behaviour support and person-centre active support with expertise in coaching and mentoring. You must be highly flexible and adaptable and can demonstrate strong interpersonal and communication skills by building collaborative relationships with stakeholders and demonstrate a commitment to service excellence.

You will also bring with you:

  • Previous experience working as a Team Leader/Supervisor of direct support workers in the Disability Sector
  • Demonstrated experience in leadership, mentoring and leading change
  • Strong direct support work skills
  • A genuine commitment to the promotion of self-advocacy, human rights and person-centred active support and zero tolerance practices
  • A collaborative and committed approach to regional partnerships supporting best outcomes for people supported
  • Demonstrated understanding of the direct interface between Human Rights, positive behaviour support, active support. and personal outcome measures (POMS)
  • Flexibility to meet the needs of the role such as travel requirements, time of work and duties required
  • High level Communication- written and verbal
  • Strong Creative and lateral approaches to thinking and problem-solving
  • High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously
  • An Australian drivers licence

Successful candidates will be required to obtain a NDIS Worker Screening Check and Working with Children Check.

In Return We Offer You:

Employment, salary, and benefits in accordance with Melba Support Services Inc. Enterprise Agreement 2020-2023 and access to salary packaging.

Beyond the financial, you will also enjoy the support we provide every staff member to be their best. You’ll have access to ongoing professional development, employee assistance and a 24/7 support line.

Why Choose Melba?

Helping someone achieve their personal outcomes is what drives our team. That might translate to supporting people in their daily living, at home, with their health and wellbeing, through lifelong learning, at work, participating socially and within the community, with relationships or through advocacy, choice and control.

We encourage you to visit our website to know more about us www.melbasupport.com.au.

Our Services

Melba provides a range of services, including:

  • Accommodation
  • Daytime Participation and Learning
  • Anytime Participation and Learning
  • Respite (Carer Respite, Funded Respite, Leisure Support Program)
  • Employment, Volunteering and Skill Building (Social Enterprises, Community Connections)
  • Relationship Skills
  • Communication and Planning

Melba Support Services is an equal opportunity employer!

How to apply

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