Metro Assist (formerly Metro Migrant Resource Centre) is seeking an motivated Financial Inclusion & Family Support Worker to join our dynamic organisation which is committed to making a positive impact in people’s lives.

Metro Assist is committed to social justice and empowering our clients to achieve their full potential in life. We provide settlement services, employment support, family services, emergency relief, tenancy advice, financial counselling and undertakes community development projects and initiatives. More information about us is available on our website: www.metroassist.org.au

About the Role

If you are looking for an opportunity to support clients facing financial hardship, and improve their financial capacity & literacy, then this role is for you.

The Financial Inclusion & Family Support Worker (Relief Assistance) is required to assess clients for elegibility for financial support, the adminsitering of financial support, and works collaboratively with the Financial Inclusion team to refer clients for more complex support as required. The role will also provide administrative support to the Family Services team as required.

The salary is based on the SCHCADS Award, and generous salary packaging options are available. The successful applicant will also benefit from ongoing support & supervision, and have access to our Employee Assistance Program.

Selection Criteria

• Minimum Certificate III or IV in business administration or community welfare or relevant discipline
• Demonstrated experience in a similar role
• Ability to follow program guidelines and eligibility criteria
• An ability to relate to people from diverse backgrounds and cultures in a culturally appropriate manner
• An ability to handle difficult clients with empathy and assertiveness
• Well-developed ability to multitask and prioritise with strong attention to detail
• Able to operate effectively in a team, contributing positively to team operations and working relationships
• IT skills – proficient in Microsoft Word, Excel, and data entry 

Desirable Criteria

• Bilingual in a community language
• Prior work experience in the not-for-profit sector

For enquiries regarding this position, please contact Michelle Aldred on (02) 9789 3744 or email [email protected] using the subject line: Financial Inclusion Support Worker - Relief Assistance enquiry via EthicalJobs. 

Please note that only shortlisted applicants will be contacted.

A position description is attached.

Metro Assist is an Equal Opportunity Employer and supports an inclusive approach in the workplace. We celebrate our diversity and welcome applications from all cultures, ages, religions, genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities. 

All offers of employment are subject to an “up-to-date” Covid-19 vaccination status, a satisfactory National Police Check and provision of a current Working with Children Check.

The successful applicant will be required to provide evidence of appropriate legal rights to work in Australia.