Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

The Inclusive Health and Wellbeing Hub (IHWH) is dedicated to accommodating diversity and ensuring people experiencing disadvantage in Brisbane have access to quality physical, dental, mental health and wellness and holistic healthcare services irrespective of their ability to pay.

We are seeking a dedicated and experienced Senior Medical Reception and Administration Worker to join our Inclusive Health and Wellness Hub (IHWH) team. This role is integral to the successful operation and administration of the IHWH, providing high-quality reception and administrative support to ensure seamless service delivery.

This is a permanent full-time employment opportunity with conditions and salary at Level 4 of the SCHADS Award.

Key Responsibilities

• Provide professional reception services, creating a welcoming environment for all visitors.
• Handle incoming and outgoing calls, assist with appointments, and direct inquiries appropriately.
• Register new individuals and update contact details of existing patients.
• Schedule appointments and manage bookings for GPs and Allied Health services.
• Support the IHWH team with general administrative tasks, including IT systems administration, document processing, and data entry.
• Maintain confidentiality and privacy of all patient information.
• Contribute to quality improvement activities and reporting to meet accreditation standards.
• Engage and work collaboratively within a multidisciplinary team.

Essential Criteria

• Relevant certificate or diploma qualification with extensive experience, or a combination of experience, expertise, and competence.
• 3-5 years’ experience in administration and/or reception roles, specifically within a medical practice.
• Proficiency in using Best Practice patient management system and Microsoft Office.
• Excellent communication skills and the ability to build rapid rapport.
• Strong organisational and time management skills.
• Commitment to child and vulnerable adult safeguarding principles.
• Positive attitude and ability to work flexibly and proactively in a team environment.

Desirable Criteria

• Knowledge of Medicare billing and claiming processes.
• Experience in a not-for-profit or community-based organisation.

For more information about the role and to learn more about the key selection criteria, see Position Description.

For more information, please email [email protected] using the subject line: Senior Medical Reception and Administration Worker - Inclusive Health and Wellbeing Hub enquiry via EthicalJobs.

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to other employee benefits, including supply of uniforms, and wellbeing hub;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to free and confidential Employee Assistance Program.

How to Apply!

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please visit the Micah Projects Careers Page by clicking the "Apply Now" button to apply for this position.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

Applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.