Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society.

We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

Lotus Support Services role is to advocate for and support adults who experienced childhood abuse, including child sexual abuse, in institutional settings. Lotus Support Services provides support in living with the lifelong impacts of trauma from childhood abuse and seeking justice via applications for the National Redress Scheme.

The National Redress Scheme provides support to people who were sexually abused as children while in the care of both government and non-government out-of-home care institutions and was created in response to the recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse.

As a Senior Service Coordinator, you will be responsible for the ongoing management and support of Micah’s Redress Support Services and work as part of the Lotus Support Services team

This is a fixed term full time employment opportunity until June 2027 with conditions and salary at Level 6 of the SCHADS Award.

Desired Skills and Experience

Key Responsibilities:

• Coordinate new intake and allocation processes for participants and services.
• Manage internal and external reporting requirements.
• Provide coaching, supervision, and performance reviews for staff.
• Handle incoming and outgoing referrals to ensure effective service delivery.
• Lead the implementation of trauma-informed practices within the team.
• Promote a culture of respect, safety, and continuous practice development.
• Ensure compliance with the Work Health and Safety Act 2011.
• Maintain accurate and timely data management and case documentation.

Essential Criteria:

• Relevant tertiary qualification in Human Services.
• Experience in leading a team and providing practice leadership.
• Understanding of the experiences of individuals with a history of childhood abuse in institutional settings.
• Strong communication skills and IT competencies.
• Commitment to cultural diversity and equity principles.
• Positive attitude and ability to work flexibly and proactively.

Desirable Criteria:

• Experience interacting with The National Redress Scheme.
• Knowledge of the Royal Commission into Institutional Responses to Child Sexual Abuse.
• Current First Aid Certificate.

For more information about the role and to learn more about the key selection criteria, see Position Description.

For more information, please email [email protected], using the subject line: Senior Service Coordinator enquiry via EthicalJobs.

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to other employee benefits, including supply of uniforms, and wellbeing hub;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to free and confidential Employee Assistance Program.

How to Apply!

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on Apply Now.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

Applications will be assessed with interviews being conducted as they are received so do not delay in applying!

A position description is attached.

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.