Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business, and society. We believe that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

Job Description

The Supportive Housing – Hope Street team are based at Brisbane Common Ground. Each element of supportive housing, from building to support service design, aims to create the greatest degree of empowerment and independence for people. Supportive Housing – Hope Street uses the Housing First model.

As a Senior Service Coordinator, you will provide direct planned support to tenants, staff and the Team Leader in managing daily matter of the team.

This is permanent full time employment opportunity with conditions and salary at Level 6 of the SCHADS Award.

Key Responsibilities

1. Leadership and Management:
   • Promote a culture of respect, safety, and trauma-informed approaches.
   • Support team wellbeing and resilience.
   • Ensure effective communication and teamwork.
   • Manage workloads and problem-solving in a high-demand environment.
   • Assist with administrative, practice, and quality requirements.
2. Service Delivery:
   • Provide direct support to tenants at Brisbane Common Ground.
   • Develop and maintain positive relationships with stakeholders.
   • Offer excellent customer service and problem-solving.
   • Engage with tenants in various settings (Concierge, common areas, units).
3. Collaborative Practice:
   • Work as a collaborative member of the multidisciplinary team.
   • Provide mentoring and guidance as needed.
4. Professional Practice:
   • Participate in supervision and professional development.
   • Maintain accurate and consistent organizational data and records.
   • Manage workload and self-care.

Essential Criteria

• Relevant qualification in community services or extensive experience.
• Effective communication skills.
• Commitment to cultural diversity and safeguarding principles.
• Knowledge of IT systems and case management.
• Positive attitude and ability to work flexibly and proactively.

Desirable Criteria

• Experience in a senior role, preferably in a residential setting.
• Experience working with participants facing homelessness, substance use, or mental health issues.

For more information about the role and to learn more about the key selection criteria, see Position Description.

For more information, please email [email protected] using the subject line: Senior Service Coordinator enquiry via EthicalJobs.

Benefits of working at Micah Projects

• Join a well-recognised multidisciplinary organisation;
• Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
• Access to other employee benefits, including supply of uniforms, and wellbeing hub;
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
• Access to free and confidential Employee Assistance Program.

How to Apply!

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please visit the Micah Projects Careers Page at the Apply Now link to apply for this position.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

Applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.