• Be the first point of contact for a team supporting and empowering young people with mental ill health
• Permanent | Part Time role
• Monday and Tuesday availability are mandatory
• Option to take on another day every fortnight
• Box Hill Location 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

Headspace in partnership with Mind aims to promote and facilitate improvements in the mental health, social wellbeing and economic participation of young people aged 12-25 years residing in the Eastern suburbs. Services in this youth friendly space are delivered across four core streams - primary health care, mental health, alcohol and other drug (AOD) and social/vocational to improve access for young people to mental health programs.

We are seeking a professional, self-motivated Administration Support Officer for a permanent, part time opportunity to provide high level reception and administration support in the Box Hill area. You will ensure that headspace is perceived as youth friendly and welcoming in a role that is generally be the first point of contact with the public. This role is essential to support the delivery of front line care provided by a multi-disciplinary team. 

Key responsibilities

• Reception duties including answering phones, booking and confirming appointments, dictaphone transcribing of medical reports and preparation of new client files.
• Provide exceptional customer service to meet and greet young people, families, friends and visitors.
• Provide information to young people and their families and friends presenting to headspace, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.
• Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements. 

What you’ll bring

• Certificate IV in Business Administration and/or experience in administrative support in the Health, Medical or Community Services sector.
• Strong organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential.
• Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.
• Maintain personal integrity in handling sensitive client data.
• Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.
• Experience in using Pracsoft, Best Practice, Tyro, and Medicare billing Systems is desirable
• Mandarin, Cantonese and other Asian language skills are highly regarded 

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Learning, development and career opportunities.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495457. Please contact the person below for more information.

Bowen Guan – Service Manager

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.