• Bridge business needs with technology solutions, optimising processes across all technology platforms for a leading mental health service provider
• Permanent | Full time role
• Hybrid Work & Burnley Office Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

About the role

We are looking for a dynamic and results-driven Business Analyst to join our team in a permanent full-time position at our Central Office in Burnley. In this pivotal role, you will use your analytical and problem-solving skills to drive meaningful change. Your work will ensure our technology platforms and processes are optimised to support our business needs and deliver exceptional services to clients. 

The Project Enablement Team’s vision is to provide information and resources to staff and clients without any dependencies or barriers, as well as to drive the Change Control Board change agenda. The Project Enablement Team’s Mission is to support Mind Australia staff and clients to access and utilise Information Technology, process and information cost effectively and easily.

Key responsibilities

• Lead the analysis of business processes that are required to ensure designated project streams are clearly understood and specified.
• Communicate with key stakeholders to ensure stakeholder inputs and program outcomes are aligned and achieved
• Define business requirements, verifying with stakeholders and SME’s.
• Provide guidance for process changes that would streamline workflows.
• Establish and maintain ongoing and effective relationships and communications with service delivery, managers and all levels of operational staff.

What you’ll bring

• Tertiary qualification and/or equivalent experience Business Analysis or Project Management.
• Awareness and understanding of the NDIS.
• Demonstrated ability to identify and consult with key stakeholders to identify key requirements.
• Proven experience in the design of a best practice business model to deliver a consistent approach with service delivery. 

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

About us

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 496823. 

Please contact the person below for more information.

David Agius –Senior Program Manager
[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected].

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check