• Exceptional opportunity to lead the Marketing, Communications, and Customer Service functions at Mind Australia
• 11 month parental leave position
• Fixed Term | Part Time (30.4 hours per week)
• Hybrid – Mind corporate office in Burnley & WFH 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived or living experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. 

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. Mind has been supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives for more than 45 years. 

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

Mind is seeking a dynamic and forward-thinking leader to lead our communications and marketing team as the Senior Manager, Marketing, Communications and Engagement (M,C & E). This pivotal role is a parental leave backfill position (30.4 hours per week). In this role you will deliver Mind's strategic internal and external communications plan, ensuring effective brand management, media liaison, and  thought leadership through a variety of internal and external channels. With a focus on innovation and creativity, you will play a crucial role in delivering Mind's narrative and enhancing its visibility across diverse channels. 

As part of People Experience, the Marketing, Communications & Engagement Business Unit is responsible for managing three streams within the business:

1. Marketing: includes managing a team which oversees brand management, collateral development, event and conference management and fundraising.
2. Communications: oversees digital communications channels such as website, EDM and social media, and developing a new media outreach strategy.
3. Customer Service: includes managing the Customer Service team. The Customer Service team includes centralised intake,  client file creation and relationship management, general enquiries, family and carer phone support and information and general customer service. 

Key responsibilities

• Deliver a clearly articulated Marketing, Communications and Customer Service strategy that delivers Mind's proposition to its diverse target audiences.
• Deliver a proactive and responsive integrated media strategy that positions Mind as an available, credible and authoritative source on mental ill-health and enables advocacy across the sector.
• Manage the internal communications strategy, including the monthly Electronic Direct Mail to all staff.
• Oversee the Customer Service team to deliver a positive experience by effectively responding to internal demand, providing administrative support for relevant operational programs.

What you’ll bring

• Significant working experience in Communications, Marketing, Public Relations or Health Promotion.
• Sound leadership skills to support a high functioning and professional team.
• Tertiary qualifications in Communications, Marketing, Public Relations, Health Promotion or other related field.
• Strong commitment and the ability to build effective, contemporary communication strategies for mental health initiatives.
• High level computer literacy skills, contemporary social media skills as well as experience in website development and management.
• Highly effective interpersonal skills, excellent verbal and written communication particularly to collaborate at the CEO and Executive level. 

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Learning, development and career opportunities.
• Hybrid work (choose your days, consistent team collaboration days where possible).

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495026. Please contact the person below for more information. 

Gracie Karabinis - Executive Director People Experience

[email protected] 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.