• Lead and manage all aspects of the service ensuring the delivery of high-quality recovery-oriented services to clients, families and carers.
• Full time Fixed term role until 30 June 2026
• Deer Park Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. Mind has been supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives for more than 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Mercy Mental Health and Wellbeing Service Prevention and Recovery Care Unit (PARC), operated in partnership between Mind and Mercy, offers short-term, intensive support for individuals aged 16-65 transitioning from hospital or aiming to prevent hospital admissions due to mental health challenges. The 24/7 service helps clients achieve recovery goals, strengthen family and social connections, and build confidence for independent living. It provides one-on-one and group support tailored to each client's recovery plan, operating within a recovery-focused, clinical treatment framework aligned with Mind’s values.

We are seeking an experienced, driven Service Manager for a full time, fixed term position until 30 June 2026 in the Deer Park area. Leading and managing all aspects of the service, you will ensure provision of high standard service delivery consistent with Mind’s Model of Recovery Oriented Practice and organisational values for people experiencing mental health and wellbeing challenges

Key responsibilities

• Manage the daily operations of the PARC to ensure the service is operating efficiently and effectively.
• Lead and manage services to clients, carers and families as defined in the Model of Recovery Oriented Practice and related guidelines to ensure that individually tailored services for clients and their family and carers are provided to the highest standard.
• Oversee, coach and model a targeted, integrated and individualised response to clients through flexible, person-centred active support.
• Guide staff to develop skills to facilitate family and carer meetings, events and goals.
• Build and lead a high-performance team through engaging the team, setting clear direction and fostering team engagement.
• Collaborate with leaders across other services within Mind to build local pathways to support service access.

What you’ll bring

• Minimum bachelor qualifications in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Experience and expertise in working directly with people with mental health issues, complex needs and with their families and carers.
• Proven experience in leadership and capability to coach, mentor and develop a team to achieve best quality service outcomes.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g., rent, mortgage, child care, car leasing expenses etc.)
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees).
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 495727. Online applications must be submitted by the closing date. Please contact the person below for more information.

Emily Byrne – General Manager  
[email protected] 

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.