• Full Time
• Location: Tweed Heads
• Competitive salary + super with salary packaging
• Make a meaningful difference to the lives of Australians in need

The Administration Officer is responsible to the manager of an employment service and completes a range of administrative duties vital to the efficient running of the office. The role is the first point of contact for participants visiting the service and is also responsible for office management and general clerical duties.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Mission Australia Transition to Work Program

Mission Australia is delighted to announce we have been awarded the contract to provide Transition to Work across 3 regions.  This highly successful program is life changing by helping young people aged between 15 to 24 transition to work or ongoing education. The program has a strong focus on providing support to those who have left school early or who are having difficulty finding work after school, and helping them to develop the skills and confidence they need to move into work or ongoing education.

Your Opportunity

Your key responsibilities will be to:

• Provide reception duties including welcoming participants to the service, answering incoming calls, redirecting calls and taking messages.Where relevant, take calls and messages for other TtW sites and transfer calls to relevant staff members.
• Ensure the reception area is well maintained.
• Assist clients with general enquiries and appointments.
• Ensure the confidentiality and client’s rights and information are always respected and highly regarded.
• Provide administrative support to the Program Manager including organising meetings, assisting with basic diary management, and administrative projects as directed.
• Complete a range of administrative tasks for the site including mail processing, preparing documentation, letters and other materials as required.
• Assist with the collation of initial packs which are provided to new participants.
• Assist the Program Manager to organise contractors to perform building maintenance (e.g. cleaning, rubbish removal, air conditioning, test and tag services etc.) when required.
• Ensure that stationery and kitchen supply orders are completed.
• Order equipment and maintain the site asset inventory.
• Maintain a working knowledge of office equipment including telephone system, photocopier etc.
• Electronic filing, hard copy filing and archiving are completed as per MA Policies and Procedures.
• Assist with the organising of any events or catering required for meetings.
• Provide basic induction to the office for new team members.

 Requirements for Success

• Demonstrated experience working in an administrative role including experience in general office administration, reception and diary management.
• Relevant qualifications (e.g. Certificate in Business Administration) - highly regarded.
• Strong customer service skills and the ability liaise with a diverse group of stakeholders, including young people in a compassionate and effective manner.
• Strong written and verbal communication skills and the ability to present information clearly, concisely and professionally.
• The ability to organise and manage time effectively. Strong attention to detail.
• A high level of computer literacy including proficiency in Microsoft Office packages (MS Word, MS Excel, MS PowerPoint) and the ability to use financial systems and other MA specific systems.
• A positive team player who looks for ways to improve current work practices and processes.
• Alignment to the values of Mission Australia.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people and and have (or create) a myGovID account.

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  We’re committed to the safety and wellbeing of each other and the people we serve.  We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

Find out more about a career with Mission Australia. If you have a disability and need support to submit your application, please email [email protected] using the subject line: Administration Officer - Tweed Heads enquiry via EthicalJobs. We encourage applications from people with disability and Indigenous Australians.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Generous discounts with health insurance and major retailers 
• Free external, confidential counselling and access to chaplaincy support.

How to Apply

View the Position Description Administration Officer and click “Apply now” and we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.