• Permanent Full Time

• Salary $83k + Super + Salary Packaging Benefit

• Location: Camperdown, NSW 2050

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Camperdown Support Services (CSS), managed by Mission Australia, operates at Common Ground Sydney, providing wraparound support to residents. CSS collaborates with Mission Australia Housing and onsite partners to offer individual case management and coordinate essential services for tenants, including 52 people transitioning from long-term homelessness.

In this position, you will play a pivotal role in providing essential support to clients and colleagues, with a specific emphasis on delivering welfare services tailored to address homelessness and associated challenges.

Your key responsibilities will be to:

• Provide regular case management adhering to quality standards.
• Offer personalized support, involving clients in decision-making.
• Deliver services in line with best practices, prioritizing a holistic approach.
• Engage in quality assurance practices with the Program Manager.
• Conduct intensive case management and provide informal counselling.
• Manage clients in distress while maintaining professional boundaries.
• Collaborate with the Mission Australia Housing team to promote tenancy sustainment.
• Build positive relationships with stakeholders and represent the organization at meetings.
• Organize case conferences and manage administrative tasks efficiently.
• Maintain accurate records and generate reports on client statistics and outcomes.
• Ensure compliance with workplace health and safety standards.
• Respond to incidents and conduct periodic client risk assessments.

Requirements for Success

• A relevant degree or diploma with a minimum of 2 years of experience.
• Demonstrated ability to provide specialized therapeutic interventions and manage complex caseloads.
• Experience working with clients dealing with homelessness, poverty, abuse, mental health issues, and substance misuse, with knowledge of available support services.
• Strong administrative skills, including excellent written and oral communication.
• Understanding of recovery principles from combined lived experience and professional development, with the ability to positively support others on their recovery journey.
• Possession of a valid NSW Driver's License and Senior First Aid Certificate or willingness to obtain.
• Resilience, solution-focused, and creative approach to challenges, with strong professional boundaries.
• Exceptional interpersonal skills, organizational abilities, and time management skills, with a keen ability to prioritise tasks.
• Motivated towards personal excellence and professional development, with a genuine interest in working for Mission Australia.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] using the subject line: Case Manager enquiry via EthicalJobs, or visit our Careers page for additional contact details.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to apply

Click 'Apply Now' and send your application today! As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.