Do you want to be part a high performing team changing of the lives of vulnerable Australians? If you love providing amazing customer service and spending time on the phone, we’d love to hear from you. 

• Permanent full time | 35 hours from Monday - Friday between 9am - 6pm 
• Located in Sydney CBD (currently working from home)
• Make a meaningful difference to the lives of Australians in need 

About Us 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. 

Your Opportunity

This is a great opportunity to make a difference and work in the team raising funds to ensure Mission Australia has the revenue needed to keep our incredible programs running. 

The role is a combination of inbound and outbound calls, responding to emails and administration work. With a strong attention to detail and focus on processes, compassion and efficiency, you will work in a friendly high performing team that was recently recognised as the 2020 NSW Fundraising Team of the Year.

Your key responsibilities include: 

• Call existing supporters to update details, request donations, and make welcome or thank you calls
• Answer inbound calls, manage queries, cancellations and complaint handling 
• Respond to emails from a shared inbox 
• Contribute to the achievement of Supporter Relations income generation and provide outstanding customer service at every opportunity
• Update and maintain information in the Microsoft CRM database
• Perform general administration tasks

This opportunity would suit a graduate or as an entry level role in the fundraising sector, as well as someone who already has experience in fundraising.

Requirements for Success

• Experience in a customer service / supporter relations / call centre or telemarketing role   
• Strong written and verbal communication skills
• Maintain confidentiality, self-motivation, initiative and be an excellent team player
• Strong attention-to-detail to maintain accurate information 
• Proficiency across Microsoft Office products including Word, Excel and Outlook

Culture & Benefits

We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration. 

• Rewarding work – every day you know you’re making a real difference 
• Full training and skills development in a supportive team environment
• Salary packaging reducing taxable income
• Generous discounts with health insurance and major retailers  
• Free external, confidential counselling and access to chaplaincy support. 

Our inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We’re committed to the safety and wellbeing of each other and the people we serve. We recognise and respect diversity. 

Find out more about a career with Mission Australia. 

If you have a disability and need support, please email [email protected] using the subject line: Supporter Relations Representative enquiry via EthicalJobs.

How to apply  

View the Position Description   Supporter Relations Representative.pdf.and click “Apply now”. We will respond to your application.  

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.   

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you