• Full Time, Permanent Role
• Location: Flexible State Location with Work from Home Options!
• Great Salary Starting from $80,349 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

We are seeking a dedicated Impact Measurement & Evaluation Officer to drive the implementation and dissemination of our Impact Measurement and Evaluation strategy across the organisation.

This crucial role involves designing and implementing a comprehensive approach to collecting and analysing data, applying key insights, and identifying opportunities to make impact measurement and evaluations accessible and relevant for our services.

By empowering learning and action, you will support Mission Australia in achieving its strategic priorities, ensuring that our efforts are informed by robust evidence and contribute meaningfully to our mission and to the people we serve.

Your key responsibilities will be to:

• Contribute to developing, implementing, and evaluating projects that measure and report on the impact and effectiveness of Mission Australia's work and client outcomes.
• Embed MEL frameworks and drive insights using operational data and client/business insights to improve service delivery outcomes and impact.
• Actively contribute to the development and implementation of training, tools and capacity building strategies for staff to effectively use impact measurement approaches and client insights in their work to inform strategic, financial and organisational decision-making.
• Contribute to the development of new or improved systems, processes and behaviours that allow workers to undertake key tasks with access to necessary insights as simply and as intuitively as possible.
• Develop and maintain strong, collaborative relationships with key internal stakeholders to ensure ongoing relevancy of both the integration of IM approaches into service delivery and the strategic application of impact measurement and evaluation insights.
• Proactively manage stakeholder expectations, resulting in high level stakeholder satisfaction and engagement.
• Provide guidance internally on new impact measurement, evaluation and/or related research, and trends in the sector to more effectively apply insights.
• Proactively undertake improvement initiatives in collaboration with SMEs and operational managers across different business units/ programs/ sites as appropriate.
• Apply your skills, knowledge and experience within the cross-functional team to enable creative thinking and problem solving in a collaborative multi-disciplinary manner.

Requirements for Success

• Tertiary qualifications in human services, social sciences, research, management or related field, desirable.
• Experience in using or implementing monitoring and evaluation approaches, impact measurement frameworks and/or social change theories within a large organisation.
• Experience using digital systems (such as survey tools, Excel and Power BI) for collecting, analysing and communicating quantitative data.
• Demonstrated experience and skills in building the capacity of client-facing workers to participate in, use and apply impact measurement and evaluation techniques to improve their own work, including approaches that involve client participation.
• Ability to synthesise and analyse complex information and develop solutions and proactive strategies for improving quality and outcomes.
• Proven ability to communicate complex information, in a simple yet compelling way, both in writing and orally to multiple audiences.
• Sound judgement and proven ability to exercise autonomy as appropriate, with limited direction from senior leaders.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] using the subject line: Impact Measurement & Evaluation Officer - Flexible Location enquiry via EthicalJobs or visit our Careers page for additional contact details.

Find out more about a career with Mission Australia.

Your Benefits

• Rewarding work - every day you know you're making a real difference.
• Not-for-profit salary packaging, reducing your tax (details via AccessPay).
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Opportunity to purchase additional annual leave.
• Extra leave including; Mission Australia Thank You Day & Work Anniversary Day off.

How to Apply

Click 'Apply Now' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you