• Full Time
• Location: Blacktown with travel to Camperdown  
• Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a national Christian charity that has been standing alongside Australians in need since 1859. Our vision is for an Australia where all of us have a safe home and can thrive.

We deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Given the right support, we believe everyone can reach their full potential. That’s why we stand together with Australians in need, for as long as they need us.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Your Opportunity

Mission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third-party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enables people to participate in their communities.

Mission Australia Housing is looking for a highly skilled Team Leader to successfully support the delivery of application and tenancy management services across Greater Western Sydney and within the Inner Sydney area, at Mission Australia Housing’s Flagship Common Ground complex.

Position Responsibilities 

As the Team Leader for Tenancy Services, you will be responsible in ensuring the delivery of a wide range of tenancy and property management services to clients from various backgrounds including clients with high complex needs.

Reporting to the Regional Manager, your key responsibilities will be to:

• Lead a team of Housing Officers and a Senior Support Officer to meet the needs of their tenants and the KPI expectations of their role.
• Manage property and tenancy activities across the Sydney region
• Support with escalations and complex issues where required
• Support and monitor resources and budget obligations
• Develop good working relationships with external and internal stakeholders
• Utilise a variety of databases and IT systems for the purpose of reporting and records management
• Ensure that appropriate training and development opportunities are available to your team
• Provide regular input and advice in relation to the development of service delivery plans
• Prepare high-level projects documents, business case proposals, reports and submissions for senior management
• Maintain MAH data and records in a quality manner to facilitate planning, quality management and reporting 
• Represent MAH at NCAT Tribunal hearing when necessary

This pivotal position will also provide guidance, support, collaboration and cooperation to the asset, community development, services and stakeholder engagement teams of Mission Australia and Mission Australia Housing as well as external stakeholders including Local and State Government.

Requirements for Success

• Previous exposure/experience as a team leader in public/community housing
• Demonstrated leadership skills with effective time management capabilities
• Track record of success in your ability to deliver positive client outcomes and sustain social housing tenancies
• Excellent written and verbal communication skills and the ability to influence across all levels
• The ability to build networks within the social housing sector
• Proficiency in MS Office including Excel reporting and presentation skills
• Current Senior First Aid Certificate or happy to obtain one 
• Current NSW Driver’s Licence

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

Mission Australia’s innovative and supportive values-based culture will ensure you feel rewarded as you help Australians in need and develop in your career.

• Our range of employee benefits includes:
• Not-for-profit salary packaging, reducing your taxable income (details via AccessPay)
• Generous discounts with hotels, travel and health insurance and major retailers
• Free access to external, confidential counselling services and support from Mission Australia chaplains.

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected], using the subject line: Team Leader - Tenancy Services enquiry via EthicalJobs.

How to Apply

To be considered for this opportunity, please click ‘Apply for this job’ and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For more information, feel free to view the  PD - Team Leader - Tenancy Services.pdf. For further information about working with us visit Working for Mission Australia.

Please send through your application as soon as possible as shortlisting may occur prior to the close date.